Hi Cindy,
Sorry for the delayed response. I have had a horrible cold (not covid!) that started a few days after we returned from Japan. We had a wonderful time, and all of our tour guides were fantastic. Thank you for putting together a great trip!
Jeanette
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | T- K- O |
| |
Tour Guides | Command of English | 5- 5- 5 | All 3 tour guides spoke English very well |
Knowledge of Subjects | 4- 5- 5 | T (Tokyo)- tour guide told us we were his first tour group ever so he was a little nervous, which was fine! He did a great job and will only get better over time and with more experience. Everyone has to start somewhere! K (Kyoto) and O (Osaka)- both were seasoned veterans and gave a lot of information and answered any questions we had. | |
Ability of Explain | 4- 5- 5 | T- he'll develop his skills as he gets more comfortable and experienced. He was so nice, and he'll be a great tour guide soon enough! | |
Attitude | 5- 5- 5 | All were very positive and took pride in their cities and sights | |
Flexibility | 5- 5- 5 | Very flexible. We finished some sights quickly, and they were able to find other things to do and/or let us linger where we wanted. Sachi in Kyoto altered our plans a little so we would have time for an experience that wasn't part of our original plan, and it was something we wouldn't have experienced anywhere else. | |
Drivers and Cars |
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Hotels | Location | 4- 4- 5 | T & K- felt they were a little out of the way from where we would have liked to have been, but they were very nice, comfortable, clean and quiet so no major complaints. O- it was nice being so close to a lot of shops and restaurants. Made things easier in the evening when we were too tired to look for food. |
Comfort | 5- 5- 5 | The hotels were very comfortable and quiet. Breakfasts were very nice. | |
Sights or Activities | Worthiness of Visit | 5- 5- 5 | Very nice selection of sights to see |
Meet Your Interests? | 5- 5- 5 | Yes, and we were able to see some other things on our own on our free days. | |
Too Tight or Too Loose? | Just right | Schedule was perfect for us | |
Public Transportation (train, flight, cruise, etc.) | Great | Family really enjoyed the bullet train. Public transportation was easy. Ichiro (Osaka) had transportation cards for us to use for the day, and that made train travel a breeze. | |
Any Other Aspect |
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Overall Score of the Whole Package | 5 | Everything was wonderful. Family can't wait to go back. Thank you! | |
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Doris is a pleasure to work with. She tailored the tour to exactly what we requested and according to our budget. She is an excellent consultant who provides exceptional customer service. | |
Guides / Drivers | Command of English | 5 |
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Knowledge of Subjects | 5 |
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Ability of Explain | 5 |
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Attitude | 5 | Hiroko Kara is a wonderful, knowledgeable guide and is very flexible and accommodating with our group. She went above and beyond to make sure that we were comfortable, that we were having fun, and assisted us in any way she can. | |
Flexibility | 5 |
| |
Drivers and Cars | 5 | Execllent tour driver. | |
Hotels | Location | 5 |
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Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect |
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Overall Score of the Whole Package |
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Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Very professional, courteous and focused on our tour requirements. Follows up promptly. | |
Tour Guides | Command of English | 5 | Brian and Jino both had excellent command of the English language. |
Knowledge of Subjects | 5 | Each guide provided background and context for each set we visited and both compared and contrasted with other locations we visited. The history and culture of Korea came through with every aspect of each activity. These gentlemen were clearly focused on and thoroughly enjoyed sharing the history of Korea and her people. | |
Ability of Explain | 5 | Each guide spoke in clear and uncomplicated English and were excellent story tellers. | |
Attitude | 5 | Very friendly and professional. Positive and upbeat. | |
Flexibility | 5 |
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Drivers and Cars | 5 | Excellent drivers. | |
Hotels | Location | 5 |
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Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 |
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Meals | 5 | Each restaurant showcased and highlighted a special aspect of Korea's cuisine. | |
Public Transportation (train, flight, cruise, etc.) | 5 | The train experience was beyond compare. Right on time. Comfortable. And an excellent way to travel from Seoul to Busan. | |
Any Other Aspect | 5 |
| |
Overall Score of the Whole Package | 5+++ | The tour more than met our expectations. Overall, it was a tremendously wonderful life experience. | |
Yes we are at the airport. Flight at 1.15pm
We have had a 7star service from Novaland (especially you)!
And this made our holiday special and we really enjoyed Japan !
Thank you so much and I will definitely give you whatever review you need to get promotion
Hi Cindy,
Miyano’s service is very good. He brought us to a nice local lunch which is very reasonably priced and even extended the tour to end at 5.30pm to make up for lost time on the journey to Mount Fuji.
Hi Cindy,
Yes we enjoyed our holiday and happy to provide below response.
The tour guides were great and I am already thinking of our next Japan trip (this time with more antique shopping )
Cheers,
SL
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Prompt and knowledgeable. Accommodates the many questions and changes. | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 4.5 |
| |
Ability of Explain | 4.5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 4 |
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Comfort | 3.5 | Some of the rooms are too small. | |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | Just right |
| |
Public Transportation (train, flight, cruise, etc.) |
| Just Perfect! | |
Any Other Aspect |
| Impressed by the tour guides, all are locals and they really made a difference with their insider knowledge and first class service attitude! | |
Overall Score of the Whole Package | 4.5 |
| |
Mr. Fauzi is an excellent guide and tour leader! I am having a wonderful experience here in KL. Thank you!!
Mike
Hugs, Edda Stark
Hi Whitney,
Sorry it took me a few days to complete your questionnaire.
I was not yet back from the trip when your email arrived.
Thank you so much for your kind assistance - we are planning to come back with our husbands next year and will definitely be in touch with you for planning.
And Machiko was such a wonderful guide and we felt like family with her by the end of our time together.
All the best,
Anita Langer
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
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Drivers and Cars |
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Hotels | Location | 5 |
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Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 4 | We could use one more night at Benessee House, but that was not the travel agency’s fault. We will take the responsibility. ^-^ | |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect | 5 |
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Overall Score of the Whole Package | 5 | Thank you for your valuable assistance. | |
Hi Whitney,
I’m very pleased with Novaland services. Everyone is friendly, punctual, knowledgeable and Well communicated . Thank you so much for making my vacation stress free.
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | beyond expectation | |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4 | ||
Ability of Explain | 4 | ||
Attitude | 5/4 | Roger=5, Javier=4 | |
Flexibility | 5 |
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Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
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Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect |
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Overall Score of the Whole Package | 5 |
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Dear Cindy,
Thank you for your tour arrangement.
Everything was good except the weather.
It rained heavily on 19th for Kyoto tour and
slight rain on 23rd for our Tokyo tour.
Your guides were excellent and so was your arrangement prior to departure.
I will recommend your tour to my friends who will travel next time.
I totally enjoyed my trip this time and I hope to go again in the future.
Thank you again and I have answered your request below.
ARIGATO GOZAIMASHITA
Rehka Soman
Administration
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant (Cindy) | 5 | Everything arranged so well that there no worries by client. | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | NA | Client arrangement |
Comfort | NA |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 | Cliet would have liked more time but rain disturb some sights | |
Meals | NA | Client arrangement | |
Public Transportation (train, flight, cruise, etc.) | 5 | JR 7 day rail pass was very useful for travel | |
Any Other Aspect |
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Overall Score of the Whole Package | 55/55 |
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Mr. Yuki was a great Sensi(Japanese for teacher). We had a spectacular time in Kyoto with Ms Maikkio.
All organized by the most woderful Ms. Whitney from Novaland. I usually do not leave reviews for anything because they almost never get posted or help anything. Yet in this case i must sing the praises of Novaland Tours.
I am highly satisfied with Novaland Tours. So much so i booked another trip within this trip to Mylasia, also organized by Ms.Whitney.
5 stars all around...use Novaland Tours. You will be happy you did. I surely am so! Blessings to all!
Our travel consultant Alice is excellent, as well as all the hotels.
Noriko guide is quite helpful.