1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
| Travel Consultant | Whitney:5 | It's always a pleasure working with her. From the start to finish of planning and to our actual tours. She makes the process flawless and stress free. I'd recommend her to anyone planning to take trips and we will continue to work with her in future trips to come. | |
| Private Tour Guides | Mrs. Jang Seoul Oct 4 - 7, 2026 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | We enjoyed our tour with Mrs. Jang (Lina). She was very patient with us and knew which stops to go to first to avoid the crowd and lines, which we really appreciate. |
| Private Drivers and Cars | 5 | ||
| Sights or Activities | Worthiness of Visit: 5 Meet Your Interests: 5 Too Tight or Too Loose: 5 | ||
| Any Other Aspect | |||
| Overall Score of the Whole Package | 5 | ||
Thank you for organizing our trip of Hiroshima yesterday.We had a great tour. Our tour guide was very informative and patient. The highlight was the local place for lunch. We appreciated her guidance.
The driver was also very attentive and organize the route to best avoid the traffic.
Regards
Liz
Novaland Tours was very good value for the money
Oct 2026 • Couples
We corresponded with Cindy Huang of Novaland Tours Co. We finalized everything before arriving at Narita. At the airport, we were met by driver Leo. Unfortunately, there had been a typhoon a few days before we arrived, Leo waited and patiently navigated traffic that took 2 and half hours to travel to the Tokyo Marriott Hotel. Once in Tokyo, we were shown around by wonderful Guide Tomo who showed us how to navigate around the Tokyo subways and where to board the bullet train.
We went to Kyoto on the Shinkanse which was seamless . Our driver and guide Yoshi in Kyoto were very accommodating and kind. Upon returning to Tokyo, same driver, Leo met us again at the Shinagawa Station,. We stopped to pick up our large suitcases at the Tokyo Marriott then drove to the the Cruise Ship. All in all, Cindy coordinated a perfectly customized itinerary for the first part of our visit to Japan.
We went to Kyoto on the Shinkanse which was seamless . Our driver and guide Yoshi in Kyoto were very accommodating and kind. Upon returning to Tokyo, same driver, Leo met us again at the Shinagawa Station,. We stopped to pick up our large suitcases at the Tokyo Marriott then drove to the the Cruise Ship. All in all, Cindy coordinated a perfectly customized itinerary for the first part of our visit to Japan.
Good morning! Yes, everything is going super well! We have visit many spots and have done lots of shopping already. Heading to the Mt Fuji tour today.
He knew exactly where to go and where to eat, and we finished on time. Very happy
It was good today as well!
I wanted to let you know that all guides were good, though each guide’s English was variable. None were horrible. Our best guide was Hiroko Kara in Kyoto. Totally top notch!