Hi Whitney,
Driver’s service is really good. Just that some of the places were not up to our expectations… like the penguin parade… there were only 9 penguins.
And the hot spring hotel - it’s reallt nice the place. Thanks for the sweet deco at Niseko hotel!! V lovely.And sadly the ice cream making is closed. But all else is good. Ai-san (driver) is really very helpful! Thanks!
Hi Whitney,
Please find my ratings below:
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4 | All 3 guides were great - polite and made us feel comfortable throughout the journey. Kenji was the best guide. Really knowledgeable - be it history, cultural or general knowledge. Seiya is the most green and would do well when he improves or becomes more confident. | |
Ability of Explain | 4 | Kenji was the best as he was the most experienced. | |
Attitude | 5 | Zumi is exceptional at taking care of my partner. 5 stars!!! | |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | - |
|
Comfort | - |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 3 | Maiko dinner was average. | |
Public Transportation (train, flight, cruise, etc.) | 5 | Love Shinkansen experience. Everything was booked and handled for us. Very convenient. | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4.5 | Still found it to be a little pricey but overall had an amazing experience. | |
Thank you.
Regards,
Emmanuel
Hi Whitney,
Apologies for the delay.
Below is the form filled up.
We had travels back to back after our Japan holiday.
Now finally back to our country.
Many thanks for for your planning and assistance for the trip.
We had lots of fun as a family and the trip was definitely safe and enjoyable.
Happy New Year to you and your family.
JH
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Accommodating & patience, prompt in replying is the most important part of the process | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 | Both Iku Ken and Hiroko are extremely professional, esp my child was sick and Iku Ken turned back from his journey back to pass my child's medicine. Hiroko was very patient with my young daughter and even took care of her when we were busy with the photo taking during the tour. Cars were very comfortable and spacious. | |
Hotels | Location | 4 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 4 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 3 |
| |
Public Transportation (train, flight, cruise, etc.) | 4 | The scenic train was not seated together, it would be good if the family can be seated together | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package |
| I will sign up my next trip with Novaland again | |
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant |
5 | Kate was very prompt in following up on my queries and requests. | |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 4 | Hiroko Kara was the best guide we had. She was very helpful too. I would rate her a 5. | |
Flexibility | 3 |
| |
Drivers and Cars | 3.5 | The driver who took us to Takayama and the subsequent days was the best one. | |
Hotels | Location | NA |
|
Comfort | NA |
| |
Sights or Activities | Worthiness of Visit | 3.5 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 3 | We would have preferred to have a little more time at certain places. | |
Meals | 3 |
| |
Public Transportation (train, flight, cruise, etc.) |
NA |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4 |
| |
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 4 |
| |
Flexibility | 4 |
| |
Drivers and Cars |
|
| |
Hotels | Location |
| Booked ourselves |
Comfort |
| Booked ourselves | |
Sights or Activities | Worthiness of Visit | 4 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? |
|
| |
Meals |
| None | |
Public Transportation (train, flight, cruise, etc.) |
| None | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4 | We were very pleased with how Kate, our travel planner from Novaland, helped us plan the trip. She was available anytime we wanted to talk. She gave good suggestions on the tour and also helped us when we needed to make a change while on the tour.
The tour guides were very knowledgeable. The tour guide in Luxor was really good, one I would recommend.
In Cairo, we had a tour lead and a tour guide. The tour lead was very helpful, and he helped us with airport pick up, drop off, visa, immigration, etc. The tour guide was also good, but not as good as the one in Luxor.
We will book tours through Novaland Tours and recommend to our friends and family.
Thank you. | |
[20:41, 11/24/2024] Kiran VJ142653: Hi Dorris,
It was great.
Both tour guides went above and beyond to make our trip a memorable one..thanks for checking..
[04:11, 12/1/2024] Kiran VJ142653: Doris, we arrived in SFO safely today. Thank you for organizing an amazing custom private tour. Masa-san was extremely humble and showed all 3 places in Osaka. Also dropped us off to the airport.
[15:17, 12/1/2024] Doris Novaland Tours: Hi Kiran, I am glad you had a great time, I will email you a survey about the package next week.
We made it home, thank you for our tour! Our last driver/guide was amazing and we highly recommend him!!
He was amazing and we would use him again for sure!!!