Dear Whitney,
The feedback form sent to the Tokyo plan may not be as appropriate for the Hokkaido trip. I copied the form here for my feedback.
1=poor, 2=fair,3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Daisy had made a great plan for my family. Whitney who backed up Daisy in her absence had been very approachable and helpful. | |
Drivers and Cars | 5 | There are 2 drivers assigned to us. They are both very professional, easy to communicate with.
They also help us to communicate with the hotel staff during check-in and order food in the restaurants. This provided us a great help as we do not speak Japanese. This is an extra service that we did not expect. Thank you very much. | |
Hotels | Location |
| No rating as we arranged our own hotels. For reference, both hotels are great to stay. 1. Tenza Hotel & SKYSPA at Sapporo Cental: - good and strategic location - big room and clean. - staff are unable to communicate in English. It makes communication a bit difficult.
2. Furano Natulux Hotel - small room, but comfortable for short stay. - good location, there are restaurants and supermarket nearby. - staff are friendly and able to communicate in English. - a very pleasant stay. |
Comfort |
| Both hotels are comfortable. | |
Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 4 |
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Too Tight or Too Loose? | just nice | The plan is just nice, not too tight or too loose. | |
Meals | 5 | We suggested what to eat and the driver brought us to the restaurants. The restaurants recommended by the driver are very good. | |
Public Transportation (train, flight, cruise, etc.) | NA |
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Any Other Aspect |
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Overall Score of the Whole Package | 5 |
| |
Good Day Lynee
Mike and, I have been back over a week now, I want to thank you for your service you help make this a trip of a life time. Working with you was easy and, fun planning my Birthday Trip memories for a lifetime. I would highly recommend your company. Yuki our guide/driver exceed are expectation it had to be the hottest day of the year he had bottle water, towels for us when we got in the car. Great easy to talk to and love that every stop he was so knowable we learn so much about the culture and practices. And when the Ninja Village was close he took us Odawara Castle which we really enjoy took some great pictures there.Yuki knew the places to have lunch Mike loved the lunch all I heard was mm mm lol. When we got to the train he went in the station with us made sure we got on the right train and even purchase snacks for us then give us a note in Japanese to give to the taxi driver to make sure we got to the hotel it was late and he know we had a full day and was tried. I can't express how much it meant to us oh and he gave me a birthday gift a stamp book so while in Japan I was able to collect stamps Mike got one for himself so the last day we want to the different Temple to get stamps. Thank Thank You. Are time on Kyoto was good also we made it to every stop and had a enjoyable time guild/driver was very knowable also and made sure are needs was meet.
I pray we be back but when we're planning another trip I will contract you and we having video screening I'm putting the picture on a disk with music I think I got over 400 picture and II'm going to make sure your Company is mention through out. 100 stars Out Standing Service.
Thank You Thank You
Cynthia ChaCha Frye and Michael Frye (son)
Thank you Mike for my 60th Birthday Present.
Hi Whitney, thanks for all your help! We had a great time. Please see my comments below.
Best,
Rebecca
Would you do me a favor to fill in the form and give marks?
1=poor, 2=fair,3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Whitney went above and beyond to create a great trip and was very patient with me! | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
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Ability of Explain | 5 |
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Attitude | 5 | The tour guides were nice, trustworthy and knowledgeable. | |
Flexibility | 5 |
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Drivers and Cars | 5 |
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Hotels | Location | 5 |
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Comfort | 4 | Lotte City Jeju was just ok. The other hotels were great. | |
Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 |
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Meals | 4 |
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Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect |
|
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Overall Score of the Whole Package | 5 |
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We are happy n satisfied with both the guides for our tour in Hokkaido.
Thank u
Hi Doris,
Thanks for asking us for feedback. We loved our experience. The guides are excellent. We thought all of them were knowledgeable and amazing in their own way. The schedule was tight but that is because we had so little time and we tried to squeeze many sights in limited time period. It was hard walking in the heat but that is to be expected for early July. We are so glad we did it that way. We will be back to Seoul as we were very impressed how livable and safe it was. Perhaps try to stay longer in one place next time. We loved your planning and we will be using Novaland in the future for other destinations.
Thanks so much,
Andreea and Abdullah
I’m so sorry for the delayed response. We jumped right back into “life” after our trip and are finally catching up with everything! We are truly grateful for all your help and greatly enjoyed our trip. If anything, we would have wanted a tour guide for another day. It was fun getting to know them and we appreciated them so much, especially Yuki.
Thank you again for everything,
Janelle
Sent from my iPhone
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 | never an issue |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 | Dee in Jeju handled the rain without a problem | |
Drivers and Cars | 5 | Lodging at Dragon Hill Lodge made it a challenge but it all worked | |
Hotels | Location | 5 |
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Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 | dog cafe and hanbok wearing were especially great | |
Too Tight or Too Loose? | 5 | just right | |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 | Train was wonderful! | |
Any Other Aspect |
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Overall Score of the Whole Package | 5 | Really a good trip. My son and granddaughter were very happy | |
Many, many thanks, Amina. A job well done.
Hi Helen,
We have had a wonderful time so far. We truly enjoyed Christine as our guide. We would love to write a recommendation for her services. Is there a place we can do so she may receive the highest recognition?
Thank you for everything Helen!
Madalyn