Hi Whitney,
Hope all is well with you. We would like to thank you for organising a wonderful trip for us to Da Nang. We had a great time and enjoyed ourselves.
Our special thanks and gratitude for both Mrs Linh (Linda) and her husband Peter for providing an excellent tour and services. They both took care of us very well and both my wife and daughter were really happy with Mrs Linh taking care of them, more or less like a family member.
Once again thank you for your continuing best services for us. I will be in touch with my/our next trip requirements soon.
Take care and all the best.
Best regards,
Sri
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | ||||
Travel Consultant | 4.5 | Not being able to stay at Bulguksa when it had been on our itinerary for months and having to request our final travel documents. | ||||
Tour Guides | Command of English | 4 | Jade’s command of English was the best of the three. | |||
Knowledge of Subjects | 4.5 |
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Ability of Explain | 5 |
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Attitude | 5 |
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Flexibility | 5 | All three were very willing and helpful with working around the typhoon. | ||||
Drivers and Cars | 5 |
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Hotels | Location | 5 | In Seoul, we preferred the Hotel Thomas to the PJ. | |||
Comfort | 5 | All were quite comfortable. | ||||
Sights or Activities | Worthiness of Visit | 4 | The Folk Village in Yongin was too much of an amusement park for our liking. You were right about the snorkeling…not good! Kayaking was not satisfying either. BUT is was nice to get in the ocean and cool off. | |||
Meet Your Interests? | 4.5 |
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Too Tight or Too Loose? | 5 | The typhoon created some loosening and tightening of our schedule, but it all worked out. Would have liked more time in the Confucius garden. | ||||
Meals | 5 | With the exception of some of the “junk” food we ate, it was all amazing!! | ||||
Public Transportation (train, flight, cruise, etc.) | 5 | Everyone was friendly and went as well as possible. | ||||
Any Other Aspect | 5 | Overall wonderful job, especially with navigating the interruption of the typhoon. | ||||
Overall Score of the Whole Package | 71.5 |
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[15:12, 7/28/2023] VJ128459 Siddharth: Hi it was a nice trip. Mr Yuki was very pleasant and helpful
[17:19, 7/31/2023] Doris NovalandTours: Hi Siddharth, have you arrived at Hakone hotel?
[18:04, 7/31/2023] VJ128459 Siddharth: Hey yes. Checked in to hotel
[18:40, 7/31/2023] Doris NovalandTours: OK, sounds good!
I hope you’re doing well. We returned home yesterday. I want to thank you and your team for a wonderful vacation. You made visiting Korea and Japan very enjoyable and hassle free. I appreciate all of your work. Thank you and take care.
Sincerely,
Josephine Tamola
Hi Whitney - we just got back from our Vietnam trip and every part of the tour was excellent and first class, especially our guides in Da Nang and Hanoi. Thank you.
Gil Garcia
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
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Tour Guides | Command of English | 5 |
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Knowledge of Subjects | 5 |
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Ability of Explain | 5 |
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Attitude | 5 |
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Flexibility | 5 |
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Drivers and Cars | 5 |
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Hotels | Location | 5 |
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Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 5 |
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Meals | 5 |
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Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect | 5 |
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Overall Score of the Whole Package | 5+ | ||
Sorry for the late reply in feedback, but have come back from holiday and been swamped at work the last 2 weeks.
Travel Consultant - 5 - thanks for the prompt replies, feedback and updates
Tour Guides
4 - English language
4/5 - Subject knowledge (my husband was able to stump them once or twice :)
4/5 - Ability to explain
5 - Attitude - super friendly and courteous
5 - Flexibility - we had a couple of challenges with trains not running, each guide adjusted well
Drivers & Cars
5 - airport transfers were clean, roomy, comfortable and courteous
Hotels
4/5 - location and comfort of Tokyo, Kyoto & Osaka - all really good.
Sights & Activities - 5 - good choices for our "see & do as much as possible in 12 days or less" tour
Public Transport
5 - bullet trains are awesome. Probably should have done a train from Osaka back to Tokyo rather than taking a flight
4 - local trains & buses were fine; just had a issues with track closures that forced us to change plans (2x), but the guides were agile and took it in stride.
Overall score I would give a 4.5! It was a great experience and I would recommend Novaland to others.
Kind regards,
Gail
Hi Doris,
Thank you for your services. We were impressed with the planning and organization of our tour.
I will definitely recommend your travel agency to my friends who want to visit South Korea or other countries in Asia in the future.
I filled in the form. Let me know if you have any questions.
We were definitely pleased with our visit to South Korea.
Best regards.
Miriam Abe
1=poor, 2=fair, 3=good, 4=very good,5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Doris always replied the emails promptly, and was very helpful in planning and accommodating our requests related to the tour itinerary. | |
Driver Guides | Command of English | 4.5 |
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Knowledge of Subjects | 5 |
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Ability of Explain | 5 |
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Attitude | 5 |
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Flexibility | 5 | The guides were always willing to help with our requests. | |
Drivers and Cars | 5 | The cars were always clean and comfortable. | |
Hotels | Location | 5 | Hotel locations were excellent in the center of the city with walking distance to restaurants and shopping. |
Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 4.5 | The majority of places we visited were really interesting or worth of visiting, except a couple of places that we felt awkward and not worth of visiting such as the sale pitch before visiting the folklore village at Jeju Island. |
Meet Your Interests? | 4.5 |
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Too Tight or Too Loose? | 4.5 | The weather was very hot, so a few times it was very hard to keep up with the schedule, but the guides were always accommodating whenever possible. Other than that, the scheduled itinerary was very good. | |
Meals | 4.5 | All the places recommended by the tour guides were great. The reason for not being a 5.0 is that a couple of times the food was too spicy because we couldn’t explain our request due to the language barrier. | |
Public Transportation (train, flight, cruise, etc.) | 4.5 | In a personal note, we were a bit disappointed with the rapid train from Busan to Seoul. We were expecting something like the Shinkansen in Japan, and it was not to the same standards. | |
Any Other Aspect | 5 | The trip was very well planned and organized. The guides were always punctual, courteous and accommodating. The taxi drivers were always on time waiting for us whenever we arrived in a new location. | |
Overall Score of the Whole Package | 5 | ||
We want to thank you for sending a cake for my Dad and sister’s bday. That was really thoughtful. Mr. Kawakita has been VERY helpful and is SUPER nice during our entire trip - even on arranging the cake delivered to the hotel! That’s beyond his duties, but he happily did it for us. Everything here in Japan is beautiful and we enjoyed every single day with the help of your company. From Ms. Sunny- who is very nice and welcoming, to Mr. Kawakita San, and our very good and patient driver (I think his name is Mo - not sure)! We will definitely recommend your company to our friends in the USA and Philippines. Will also write a very good review once we get back to the Philippines. You guys deserve it!!! 100 excellent service! You guys are awesome!! You made our family trip very memorable.
Again, our heartfelt thanks. You are the best!!
Sincerely,
Leah Quiambao
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Doris is excellent! Very helpful. I will definitely recommend her to my friends. | |
Guides | Command of English | 5 |
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Knowledge of Subjects | 5 | Our driver and Mr. Kawakita are very flexible, helpful, nice, and knowledgeable. Definitely 100% customer service! | |
Ability of Explain | 5 |
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Attitude | 5 |
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Flexibility | 5 |
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Drivers and Cars | 5 |
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Hotels | Location | 5 |
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Comfort | 5 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 Yes! |
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Too Tight or Too Loose? | 5 | We were able to adjust our schedules. | |
Meals | 5 |
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Public Transportation (train, flight, cruise, etc.) | 5 |
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Any Other Aspect |
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Overall Score of the Whole Package | 5 |
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Thank you for checking in with us!
Hope all is well! I apologize for not answering the questions sooner. We had left town for a long weekend for a family reunion for my wifes family so didnt get a chance.
I cant figure out the form so I was just going to type my response.
Travel Consultant 5 Whitney was absolutely terrific. She designed a wonderful trip for my family. She was so timely in her responses. I know there is a time difference, but she would always have a response to me the next morning. I honestly couldn't believe it. She was extremely receptive to my ideas or any changes we made to the itinerary. She has a tremendous amount of knowledge about the areas we visited, and she gave her honest opinion, which I really appreciated. I told everyone before we went if the tour is as good as this travel consultant we are in for a great trip and indeed we were.
Tour guides: Hiroko Kara
Command of English 5
Knowledge of Subjects 5
Ability to explain 5
Attitude 5
Flexibility 5
Hiroko, "Hiro", was absolutely wonderful. Her ability to communicate in English was superb. My dad and aunt who are hard of hearing had no issues. The kids in the back of the van could easily understand and hear her. Her knowledge was so impressive. She knew answers to nearly every question we had and really explained complex history so we could all understand. Her attitude was great. She was so patient with all of us. She helped my Dad and Aunt so much. She would push them in wheelchairs. She would sit and visit with them while the rest in our group explored places they could not go. She helped us with restaurant reservations. She made great suggestions for things to see and do. She was so patient if my wife and sister got caught up shopping.
Honestly, Hiro absolutely made the trip for us...Everyone in my family had a tear in their eye when we had to say goodbye. We all hope we get to see her again in the future. My family will never forget her kindness...
Chizuko Hamada : Command of English
Knowledge of Subjects 4
Ability to explain 4
Attitude 4
Flexibility 4
Chizuko was very nice and helpful. Most likely tis not fair to rate her because Hiro was so amazing. I htink our trio would still have been really good with her but again cant say enough about Hiro.
Drivers and Cars: 5
Mr. Chin who was our driver most of the journey, was absolutely fantastic. He was so helpful and great to my Dad and Aunt. He always had a smile and navigated the country beautifully. We felt very safe with him. The shuttle was fantastic. Very comfortable. We were so happy to have the extra room.
Our other driver, whose name I have forgotten we had on our last day in Kyoto was also very good and friendly. The driver in Hiroshima and the drivers to and from the airport also of very high quality.
Hotels: 5 We booked out own hotels on Expedia, but we really appreciated the advice. We really enjoyed all the hotels, and we thought the location of each was great. The hotel staff at each hotel very helpful. The hotels were all comfortable despite being a little smaller than hotels in the US.
Sights or Activities: 5. Everything Whitney helped us choose was outstanding.
We loved every activity. There was great history at every site. We never felt rushed and had enough time at each of the sites. You could always have more time because each place was fascinating. Hiros explanations were always helpful and made the places come to life. My kids were enthralled by the giant Buddha in Nara!! Honestly, I can't thank Whitney enough because she really helped us hit so many highlights in only ten days at a very comfortable pace. We realize we cant see it all, but hopefully that means we will come back to see more.
Meals: The restaurants you all arranged for us were all really great. I couldn't believe my kids would try and on top of that really enjoy the food. The restaurant near the bamboo forest was really special. And thank you for arranging the tea ceremony in Takayama!! Also Hiros suggestions for restaurants in the evening were also spot on!!!
Public Transportation: The train ride to Hiroshima worked out awesome. Very cool to ride the bullet train!! Wish we had trains in this country like that!!
Overall score of the whole package: Highest score possible 5/5. Honestly do not think it could have been better. Whitney did an amazing job planning the trip and Hiro was such a special guide. I cant thank Novaland enough for the amazing experience and memories they provided my family.
Sincerely,
Richard Batz
[16:37, 13/07/2023] VJK124320 Shalayla: It was lovely
[20:06, 13/07/2023] Doris NovalandTours: Have you arrived at Kyoto hotel?
[20:20, 13/07/2023] VJK124320 Shalayla: We just arrived
[17:09, 14/07/2023] Doris NovalandTours: Hi Shalayla, I would like to know how was today's trip with Mr. Nobuaki?
[17:11, 14/07/2023] VJK124320 Shalayla: It was good
[17:23, 14/07/2023] Doris NovalandTours: Sounds nice, enjoy your trip
[18:13, 17/07/2023] Doris NovalandTours: Hi Shalayla, I notice that the weather is not good in Busan, may I ask how about your trip with Mr. Jade Kim?
[18:26, 17/07/2023] VJK124320 Shalayla: Weather has not been that bad. The trip today was great
[18:33, 17/07/2023] Doris NovalandTours: OK, enjoy your trip!
[21:02, 17/07/2023] Doris NovalandTours: Did you get the message from Mr. Brian? He sent to you a few hours ago
[21:12, 17/07/2023] VJK124320 Shalayla: Yes
[19:49, 18/07/2023] Doris NovalandTours: Hi, have you arrived at Seoul Station? Our staff is waiting you for a long time
[17:41, 19/07/2023] Doris NovalandTours: Hi Shalayla, I would like to know how about Seoul tour today?
[18:26, 19/07/2023] VJK124320 Shalayla: It was nice
[18:43, 19/07/2023] Doris NovalandTours: Sounds great!