Hi Whitney
The following is for Kumiko AIZAWA who is our guide for Tokyo.
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | Kumiko Aizawa |
Fantastic | |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 4 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 | See below | |
Overall Score of the Whole Package | 5 |
| |
Kumiko is wonderful! She took great care of us. My husband fell ill at Harry Potter tour. She helped to get a transport for him and ensure he is well taken care of.
I am impressed that she takes the initiative to check the weather for our daily itinerary to ensure that we enjoyed the visit and saw the best of sights. She sought our opinions on what we wanted to eat for our daily meals, makes suggestions and helped us to make reservations. She ensure we know our way around when she is not with us.
She ensure the whole group are together and safe with constant engagement with us.
Overall Kumiko had been a great guide to us all!
Regards
Cindy
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant |
|
| |
Tour Guides | Command of English |
| NONE,Chinese-speaking driver |
Knowledge of Subjects | 5 | ||
Ability of Explain | 5 |
| |
Attitude | 5 | Good driving skill, friendly and helpful! | |
Flexibility | 5 |
| |
Drivers and Cars | 5 | A big and comfortable car for 5 of us. The driver cleaned the car everyday. | |
Hotels | Location | 5 | Due to budget and late booking, we were satisfied with the accommodation. |
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 4 |
|
Meet Your Interests? | 4 |
| |
Too Tight or Too Loose? | 4 | Some places with activities, such as the theme park can have more time in with less other sights within a day. | |
Meals | 4 | ||
Public Transportation (train, flight, cruise, etc.) |
| Nil | |
Any Other Aspect | 5 | The process of finalized the plan was pleasant. Joanna is helpful and responsive. | |
Overall Score of the Whole Package | 5 | Without the hazel of logistics, we enjoyed the trip!Will consider to have Novaland again in next family trip! | |
Looking forward to working on many more trips together
Wishing you a very happy 2024!
The Japan trip was perfect and we have many fond memories of the beautiful country and lovely people.
Many thanks for organising and being flexible with the tour plan to adjust for the flight delay and also for promptly responding to any queries during the tour.
Very happy with the services and hope to contact again for any future tour plans.
Best wishes,
Anindita
Cindy,
Happy New Year to you and your family. I was happy to receive your email because I wanted to thank you again for everything you did to make my family trip to Japan so wonderful. You were absolutely fantastic! Novaland Tours is very lucky to have you as an employee.
When I started to plan this trip, I did not know where to begin. You made the process so easy. You were able to take the information I gave you on my interests of sight-seeing, food, culture, and family dynamics of a 93yr old man with a wheelchair to a one-year-old child and make the PERFECT plan for us. My entire family was so pleased with everything. The transportation, guides, accommodations, food, and sights of Japan exceeded our expectations. Everything went so smoothly.
I personally appreciated your prompt responses to my questions and patience when making changes and additions to the tour plans. Your attention to detail is exceptional. You noticed that my Son was flying into the wrong airport into Japan to meet us. By you noticing this mistake, he was able to change all his flights to the right airport and meet us. Again, thank you for your knowledge and professionalism to help me make this trip the wonderful. I will always remember this beautiful trip and the time I had with my father, sisters, and family.
Wishing you health and happiness and peace.
Terryl
The table for our Tokyo trip is filled up here:
Sincerely,
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Fast and responsive Able to suggest activities that would appeal to us | |
Tour Guides | Command of English | 4 | Decent. |
Knowledge of Subjects | 4 | Good. The locals tend to be more interesting given that they are able to tell us more about the local way of life/interesting facts. Natsuko for the Takayama tour was great. | |
Ability of Explain | 4 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 4 | Cars were comfortable and spacious. Driver for the first day (airport arrival transfer) was slightly delayed - had to wait around 15 minutes for him to arrive at the waiting point. | |
Hotels | Location | 5 |
|
Comfort | 5 | Really enjoyed the ryokan stay | |
Sights or Activities | Worthiness of Visit | 4 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 3 | Felt slightly too packed/chaperoned in the end, next time we may cut down on the number of days of guided tours. May opt for more free and easy days. | |
Public Transportation (train, flight, cruise, etc.) | 5 | Fuss free, all details mapped out for us which we appreciated | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4.5 |
| |
Sincerely,
Zi Yao
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark (1-5) | Advice or Remark | |
Travel Consultant | 4 | ||
Tour Guides | Command of English | 3 | Two of the guides were excellent, but one, Mr. Chen, had difficulty |
Knowledge of Subjects | 4 | Two of the guides were excellent, but one, Mr. Chen, had difficulty | |
Ability of Explain | 4 | I think the issue of Pearl Harbor was a result from Mr. Chen being unable to explain what we needed to do. | |
Attitude | 5 | Everyone was willing to help | |
Flexibility | 5 | Very willing to go to additional locations I had not mentioned | |
Drivers and Cars | 5 |
| |
Hotels | Location | N/A |
|
Comfort | N/A |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 | More than and the guides were able to suggest areas and added my suggestions | |
Too Tight or Too Loose? | 5 | Just right and gave me time for an explore. | |
Meals | N/A |
| |
Public Transportation (train, flight, cruise, etc.) | 3 | The flight to Hawaii being cancelled was a big issue but the cruise dinner was nice. | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 47 | ||
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant |
|
| |
Tour Guides | Command of English | 3 | Others all good, but hard to understand Chi |
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars |
|
| |
Hotels | Location | 5 |
|
Comfort | 4 |
| |
Sights or Activities | Worthiness of Visit | 5 | Geisha show was not good |
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
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Overall Score of the Whole Package |
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