NLT-240116-YK126096 [Jan 17, 2024]
NLT-240115-JJ134140 [Feb 2, 2024]
NLT-240107-VJ133024 [Jan 18, 2024]

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 

Drivers

Command of Mandaring

 5

 

Knowledge of Subjects

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 

Drivers and Cars

 5

 

Hotels

Location

 5

 

Comfort

 

Sights or Activities

Worthiness of Visit

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

 NA

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 4-5

Mr. Zheng is very professional, nice manners, punctual and resourceful, highly recommend him. We had a good time


NLT-231226-JJ131548 [Jan 3, 2024]

     1=poor, 2=fair, 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

(Joanna)

 5

 Joanna has been super responsive from when we inquired about the possibility of booking a tour to the very last day of the tour.  She's always pleasant, warm, and very helpful.

Tour Guides

Command of English

 5



Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 Both tour guides that were arranged for our tour were very professional and welcoming.

Flexibility

 5 

 

Drivers and Cars

 5

 Both drivers we've had were also very friendly and genuinely caring and accommodating.  

Hotels

Location

 

 

Comfort

 

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 5

 

Too Tight or Too Loose?

 4

 

Meals

 5

 Recommended restaurants were very favourable to both the kids and adults alike.  We really appreciated the reservations being booked in advance as most places were packed.

Public Transportation (train, flight, cruise, etc.)

 N/A

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5  

 We highly enjoyed our trip.  Everything went so smoothly!  We look forward to booking another tour with you in the future. 

 


NLT-231225-YW133856 [Jan 4, 2024]
NLT-231224-VUS133857 [Dec 26, 2023]
The trip has been great and Jerry is very experienced! 
NLT-231223-WW126199 [Dec 31, 2023]

Hi Whitney,

See my valuation below.

Khai

1=poor, 2=fair,3=good, 4=very good5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

Whitney is excellent.

Tour Guides

Command of English

 5

No guide so far spoke better English than Mr Famous

Knowledge of Subjects

 5

 

Ability of Explain

 5

 

Attitude

 5

 

Flexibility

 5

 

Drivers and Cars

 4

Plenty of rooms as bus is large.

Hotels

Location

 5

 

Comfort

 5

 

Sights or Activities

Worthiness of Visit

 5

 

Meet Your Interests?

 

Too Tight or Too Loose?

 5

 

Meals

 4

 

Public Transportation (train, flight, cruise, etc.)

not applicable

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 

 


NLT-231221-YJ131542 [Jan 4, 2024]
Hi Helen!

Thanks for answering so quickly! 

We have been having a wonderful time!

Thanks so much!

NLT-231219-GJ133522 [Jan 8, 2024]

Hi Grace,
Our driver/guide yesterday and today is good. He is accomodating and has good en
glish. Please send my thank you to the driver for sending back the lost bag.

NLT-231216-AJ129109 [Jan 13, 2024]
Hi Amina

Thank you for your email.

I wish to thank the driver from Kanazawa for making my Takayama and Kanazawa tour fruitful. We covered more spots than I had expected in the efficient manner despite the rainy condition. 

Except for the weather, which is not in everyone's control, the tour went well and his service is personal and humble. I highly recommend him to your other customers.

Thank you
NLT-231215-JJ128753 [Jan 2, 2024]

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

(Joanna)

 5 

 Good choice of itinerary and Hotels. Flexible in accomodating multiple changes made in itinerary and keeping in touch during the trip to ensure all goes smoothly 

Tour Guides

Command of English

 5

 English-speaking driver:


Knowledge of Subjects

4

 Overall guides/ drivers had good knowledge. We were most impressed with Hiro who was very knowledgeable   and accompanied us into the attractions, explaining the historical significance -5 


Ability of Explain

 4.5

 

Attitude

 5

 

Flexibility

 5

 

Masa was also very good and brought us to the local less touristy sights eg smaller bamboo forest , and made excellent suggestion on travel Fr Kyoto to Hiroshima , suggestions on aquarium as last minute substitute due to sprained ankle 

Drivers and Cars

 5

 Very comfortable and felt safe with drivers who doubled up as guides

Hotels

Location

 5

 All excellent locations

Comfort

 4

 The Henna hotel in Tokyo was very crammed . Otherwise the rest were fine

Sights or Activities

Worthiness of Visit

 5

 Only comment is Shibuya crossing would have been better done at night a en to go up the tower. We preferred Fewer temples 

Meet Your Interests?

 

In the end with the change in itinerary to include Tsukiji fish market , and less of temples , all the sights met our interests. We enjoyed the impromptu Kyoto aquarium visit 

Too Tight or Too Loose?

 Itinerary was tight but this could not be helped due to our restrictions in days- Tokyo felt rushed but the rest were well paced despite tight schedule -  very happy to have covered all that we did 

Meals

 4

This refers to breakfast only. The other meals we found ourselves. The breakfast at Henna hotel was not good. The rest were fine. Esp enjoyed the Kanazawaand Osaka hotels

Public Transportation (train, flight, cruise, etc.)

 4.5

 All went pretty smoothly- only thing was we could not initially figure out the matching of the two tickets ( ticket n reservation) per person . For the instructions for Shinkansen , should tell us the line rather than the destination 

Any Other Aspect

 

 

Overall Score of the Whole Package

 5

 

 

NLT-231215-CJ130499 [Dec 21, 2023]

NLT-231214-CJ128519 [Jan 3, 2024]
Hi Cindy,

Please refer below.


1=poor, 2=fair,
 3=good, 4=very good, 5=excellent

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 5

 PROVIDE GOOD VISITING SITES RECOMMENDATIONS AND REPLIED PROMPTLY ALL MY QUERY.

Tour Guides

Command of English

 3

 NEED TO IMPROVE

Knowledge of Subjects

 4

 RELATIVELY ACCEPTABLE

Ability of Explain

 3

 NOT MUCH EXPLANATION PROVIDED DURING TRIP. GOOD TO BE ABLE TO DESCRIBE PLACES OF VISIT AND SOME HISTORY AS WELL

Attitude

 5

 VERY FRIENDLY AND HELPFUL

Flexibility

 4

 GOOD AND NOT PUSHY ON TIME

Drivers and Cars

 5

 COACH IS CLEAN AND DRIVER IS HELPFUL

Hotels

Location

 5

 GOOD

Comfort

 4

 CLEAN BUT TOO SMALL FOR 3 PAX TO SHARE

Sights or Activities

Worthiness of Visit

 5

 NEW SITES HENCE NO COMPLAINT

Meet Your Interests?

 4

 REASONABLE ACCEPTABLE

Too Tight or Too Loose?

 5

 PERSONAL TOUR HENCE TIME IS FLEXIBLE

Public Transportation (train, flight, cruise, etc.)

 

 NA

Any Other Aspect

 

 NA

Overall Score of the Whole Package

 8/10

 

 

Regards.
CS
NLT-231212-WJ132848 [Jan 2, 2024]
Hi Whitney 

We had a good trip and was back in Singapore only around Christmas time as we stayed in Tokyo for a few days to shop.

We had a wonderful trip. 

My family is planning to visit Hokkaido again this year 2024 in December. Would love you to arrange a few days for us to visit Hakodate , furano . 
NLT-231211-YJ131385 [Dec 21, 2023]
Dear Helen,
The trip was excellent, thanks for the good coordination. The WIFI device has been put in the mailbox in 18th night.
Here is the filled up form:

Aspect

Mark(1-5)

Advice or Remark

Travel Consultant

 

Tour Guides

Command of English

5

 

Knowledge of Subjects

5

 

Ability of Explain

5

 

Attitude

5

 

Flexibility

5

 

Drivers and Cars

5

 

Hotels

Location

 

Comfort

4

 

Sights or Activities

Worthiness of Visit

5

 

Meet Your Interests?

 

Too Tight or Too Loose?

 

Meals

5

 

Public Transportation (train, flight, cruise, etc.)

 

Any Other Aspect

 

 

Overall Score of the Whole Package

 


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