Whitney - we arrived safely yesterday afternoon.
First of all, we want to express our gratitude & kudos to you for helping us navigate through every aspects of our trip. The three of us had a blast and checked off everything we wanted to eat, buy, see, experience and more. We cannot ask for a better trip. You have been very instrumental to ensuring this happen for us. Your attention to detail and responsiveness gave us a lot of comfort and confidence. We will be referring our family and friends to you for sure.
We also wanted to call out the exceptional services provided by our Hokkaido tour lady and driver. The driver is a Hokkaido native and took us to some of the local restaurants and ice cream shops and exclusive sightseeing places. They really went above & beyond.
Thank you again for all your help and we look forward to working with you again. Please see survey below.
Jamie/Frances/Jenny
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars |
|
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 | Just perfect. We had the flexibility to adjust as needed. | |
Meals | 5 | Thank you for helping us with some of the reservations | |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect | 5 |
| |
Overall Score of the Whole Package | 5 |
| |
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
5
Very responsive
Tour Guides
Command of English
4
Sometimes hard to understand, but good overrall
Knowledge of Subjects
5
Ability of Explain
5
Attitude
5
Flexibility
5
Drivers and Cars
5
Driver was excellent. Good driver, very professional, very patient. Van was comfortable.
Hotels
Location
5
All good
Comfort
4
Ryokan was kind of old. Hotels were all good.
Sights or Activities
Worthiness of Visit
5
Meet Your Interests?
5
Tokyo river cruise was disappointing. We would have skipped if we knew what it was like. We were disappointed we couldn’t see the Imperial palace grounds. But fish mkt was amazing.
Too Tight or Too Loose?
5
Public Transportation (train, flight, cruise, etc.)
5
Shinkansen was hot. It seems the people over there are accustomed to that.
Any Other Aspect
Overall Score of the Whole Package
4
We had a really good trip, everything was on time, saw what we wanted to see.
Hi Cindy,
I’m glad you ask. The pickup from airport: Excellent.
The Tour in Tokio was above expectations, she was able to accommodate all our needs and you can tell she enjoy what she is doing.
Command of English: Excellent.
Knowledge of Subjects: Excellent.
Ability of Explain: Excellent.
Attitude: Excellent.
Flexibility: Excellent.
Spent many months organizing my trip with Amina who was great! Everything worked like clock work, trains, air, and guides. This was a private tour, Seoul, Busan, Jeju as I was traveling Solo. The guides were all friendly, helpful, and fun. I will be looking at other Novaland Tours
Hi Whitney,
I just sent the review to you.
Toni
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Whitney is excellent, reply email fast and helpful. Highly recommend Whitney, will tell our friends if they need private tour | |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | N/A |
| |
Public Transportation (train, flight, cruise, etc.) | N/A |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 |
| |
[10/2, 18:11] VJ131415 Jing: Today’s tour is great - we have good guide who is knowledgeable and understanding. For yesterday’s guide he is especially proactive and helpful. We also learnt a lot from him.
[15:28, 27/09/2023] VJ129181 John: Hello Doris, again tour was enjoyable with lots of walking. Now in hotel tired but happy. Both tour guides excellent.
[16:40, 08/10/2023] Doris NovalandTours: By the way, how about Tokyo city & Mt.Fuji tour?
[16:53, 08/10/2023] VJ129181 John: Thanks for the pickup info. This is a holiday weekend in Japan and traffic was terrible, took 5 hours to reach Hakone so decided to shorten some visits. No criticism of our guides Sat and Sun both were excellent.