Thank you very much for making all the arrangements and being so patient with us. We enjoyed our first trip to Hokkaido.
Thank you again.
Sharon and Jay Fidell
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
5
Tour Guides
Command of English
5
Knowledge of Subjects
5
Ability of Explain
5
Attitude
5
Flexibility
5
Drivers and Cars
5
Hotels
Location
5
Perfect ( Hilton and Gran Via)
Comfort
5
Sights or Activities
Worthiness of Visit
4
Some tours added seem to be more to occupy time than anything else ( boat tours for ex). Too far from Mt Fuji.
Meet Your Interests?
5
Too Tight or Too Loose?
Confusing question. If I answer is it about tight or loose?
Meals
NA
Public Transportation (train, flight, cruise, etc.)
3
Too much Metro on day 1 in Tokyo Shinkansen was perfect.
Any Other Aspect
Overall Score ofUI the Whole Package
4
My rating below.
Thanks again for your help since the beginning of enquiry and planning. I really appreciate your help and advice in the process. Hope to work with you again in the future.
Cheers,
Elisa
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Tour Guides | Command of English | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 | Driver gave suggestions of which shops are good to visit along the way. | |
Attitude | 5 | Driver was on time on that day. | |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | NA |
|
Comfort | NA |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 4 | we had some extra time left at the end of the day. | |
Public Transportation (train, flight, cruise, etc.) | NA |
| |
Any Other Aspect | NA |
| |
Overall Score of the Whole Package |
|
| |
All is well. My Mumbai guide was great and I was able to do some shopping, She took great care with us, I recommend her highly.
Hi Whitney,
All the guides and drivers are good, especially:
(1) Tokyo-Driver
(2) Hokkaido-Guide & Driver
Our group of ladies think that the abovementioned persons have given us their best service.
Transport arrangements and tour itineraries were well planned and smoothly carried out.
We have happy memories of Tokyo & Hokkaido and will definitely get in touch with Novaland Tours for our future trips and also recommend to our friends.
Cheers!!!
Chung Mei Leng & Family
May 2024 • Family
A complex trip brilliantly organised by Joanna from Novaland…
16 versions of itinerary dealt with by an amazing, calm and understanding Joanna . A trip during golden week in Kanazawa delivered without flow… Great guides , great hotels… We felt like we spent 3 weeks in that 9 days vacation …This is the value of a professional agency like Novaland… It would have been impossible to organise this on our Own….
16 versions of itinerary dealt with by an amazing, calm and understanding Joanna . A trip during golden week in Kanazawa delivered without flow… Great guides , great hotels… We felt like we spent 3 weeks in that 9 days vacation …This is the value of a professional agency like Novaland… It would have been impossible to organise this on our Own….
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | Kate | Kate was very wonderful to work with. She was very responsive and attentive and she put together a very nice tailor-made itinerary for my family. | |
Tour Guides | Command of English | 4 |
|
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 |
| |
Flexibility | 5 | We appreciate the guides being flexible with our requests. | |
Drivers and Cars | 4 |
| |
Hotels | Location | 4 |
|
Comfort | 4/5 | We give the hotels in Tokyo and Hakodate top marks. The Gate Hotel Ryogoku was very nice and had a wonderful breakfast as did the L’agent Stay Hakodate Ekimae. We did not care for the Hotel Keihan Kyoto – even though it was rated as a 4 star, it was definitely more like a 3 star hotel and the breakfast was disorganized and not very good. | |
Sights or Activities | Worthiness of Visit |
| The sights were tailor made for our visit. My mother was focused on nature sights which we covered thoroughly. |
Meet Your Interests? |
| Kate definitely made sure that the sights met our interests! | |
Too Tight or Too Loose? |
| The pace of the tour/number of sights was perfect for our family. | |
Meals |
| Our meals were not provided by the tour. The breakfasts at the hotels were wonderful in Tokyo and Hakodate, but the breakfast at the hotel in Kyoto was not very good. | |
Public Transportation (train, flight, cruise, etc.) |
| The flights and trains were well organized. Our first guide made sure that we got on the Shinkansen safely!! | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package |
| 5 | |
Dear Ms Cindy,
I have written my feedback below, in purple.
Thank you.
Best Regards,
Parames (Ms)
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | My travel consultant (Ms Cindy) was very patient and customised the tour itinerary according to our requirements. She was very friendly and clarified all our queries. She also made sure to check with me and the tour guides to ensure that all of us were safe throughout the tour. | |
Tour Guides | Command of English | 4 | Both Mr Seiya and Mr Nobu were fluent in English and we were able to understand them well. |
Knowledge of Subjects | 4 | Both Mr Seiya and Mr Nobu were knowledgeable. | |
Ability of Explain | 4 | Both Mr Seiya and Mr Nobu were able to explain and clarify our doubts. | |
Attitude | 5 | Both Mr Seiya and Mr Nobu were patient to explain everything in detail and were very friendly. They were also adaptable and made sure that we were okay. | |
Flexibility | 5 | Mr Nobu adjusted the sequence such that we were able to be at the particular spot when it was less crowded which made it easier for us. | |
Drivers and Cars | 4 | All the cars were good. However, the car for the drop off to airport was a little crampy because the seats were not folded properly and this resulted in three people squeezing into seats meant for two people. Apart from that, the driver was very helpful and assisted us to find a post box to post the portable wifi. | |
Hotels | Location | 5 | All the hotels were located at a nice place and the Tokyo and Kyoto ones were located near convenience stores. |
Comfort | 4 | Every hotel was good. However, for the Tokyo one, the two rooms were located one floor apart and we had difficulties going over to each other's rooms because of the security restriction (card access to the floor). This was very inconvenient especially when trying to pack our luggages. | |
Sights or Activities | Worthiness of Visit | 5 | All the sites were curated based on our interests and were worth the time to visit. We have no regrets in that sense. |
Meet Your Interests? | 5 | All the sites were curated based on our interests. Therefore, we enjoyed our tour. | |
Too Tight or Too Loose? | 5 | We had ample time at every spot and were able to take nice pictures and make good memories. | |
Public Transportation (train, flight, cruise, etc.) | 5 | The bullet train rides were good and allowed us to save time travelling from one location to another. | |
Any Other Aspect | - | - | |
Overall Score of the Whole Package | 4 | We had a good time and would definitely recommend Novaland Tours to our family and friends. | |
Hi Whitney,
You’ve been amazing.
We had a great time. All guides were amazing! Everyone super courteous and sweet.
Everything was super amazing!
Thank you so so much!
Monia
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
(Joanna)
5
Overall - Very clear in communication. Ensured itinerary meets customer needs.
Tour Guides
Command of English
5
Knowledge of Subjects
5
Ability of Explain
5
Attitude
5
Jovial and polite.
Flexibility
5
Able to change plans according to customers' needs.
Drivers and Cars
5
Driver cum guide is friendly and welcoming. Knowledgeable in and around Kyushu. Car is comfortable and spacious.
Hotels
Location
5
Conveniently located to eateries and shopping. Good breakfast and comfortable rooms.
Comfort
5
Sights or Activities
Worthiness of Visit
5
Interesting places to visit, beautiful spring flowers, especially wisteria, which we really enjoyed and appreciated.
Meet Your Interests?
5
Overall a very enjoyable trip for first time visit to Kyushu.
Too Tight or Too Loose?
5
Itinerary is nicely planned.
Meals
5
The two meals in Beppa hotel are super filling and it seemed a bit wasteful to us as we could not eat alot.
Public Transportation (train, flight, cruise, etc.)
NA
Any Other Aspect
Nil
Overall Score of the Whole Package
5
Thank you, Joanna and Zheng, for a well-planned and well-executed trip for us. Appreciate your work.
Dear Whitney,
As we are leaving back to the United States, we want to express our gratitude to both of you and your local teams n the ground for an excellent tour. Thank you for choosing very good hotels, transportation, and overall very good guides. The site seeing itineraries were overall very good.
Your services were highly appreciated by all of us. We hope to use you in our future travel plans.
I second compliments about the organization of the trip and the quality of amenities and tour guides provided. We have enjoyed every aspect of the trip and have gained great memories and a better understanding of the region and its hospitable and generous people. Thank you for your flexibility and for great planning.
Abdul/Imad