Hey Nancy, every thing has been great! Thank you for checking in
Hey Nancy! The trip to Kamakura was pleasant, the train ride was enjoyable and eye opening! We really enjoyed the time with Fei.
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Very responsive to needs. Accommodated all requests and provided excellent suggestions. Very approachable and easy to work with.- | |
Tour Guides | Command of English | 5 |
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Knowledge of Subjects | 5 |
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Ability of Explain | 5 |
| |
Attitude | 5 | Yumi and Yoshi were exceptional! We plan to keep in touch with them :) | |
Flexibility | 5 |
| |
Drivers and Cars | 3 | Pickup driver (Narita): very confused about where to retrieve us. He was not at the greeting area.
Hakone driver: didn’t know we were his party despite giving last name and our guide asking if he was there for us.
Return driver (Osaka): Car smelled like strong cigarette smoke. | |
Hotels | Location | 4 | Could not get Taxi from Aura Tachibana (Hakone) because reservation was not placed way in advance. Taxis are limited due to shortage of drivers and isolation of the area. Wish we had known sooner and reservation was arranged prior to arrival. |
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 4 | Bamboo grove is beautiful, but the large chaotic crowds made it difficult to enjoy as much. Visitors should be made aware of the crowd volume prior to confirming visit.
Boat ride with lunch was a great opportunity to escape the crowds. The food was delicious and it was such a unique experience! We would do it again! Interested parties should be made aware that they will need to walk on gravel and climb into the boat. |
Meet Your Interests? | 5 | the variation in activities kept everything interesting. | |
Too Tight or Too Loose? | 4 | Schedule was tight. We adjusted as deemed necessary. | |
Meals | 5 |
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Public Transportation (train, flight, cruise, etc.) | 3 | Given knee and back problems within our party, walking to, from, and between stations became a strain and a taxi was opted for instead on many occasions.
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Any Other Aspect | 3 | Complications with massage reservations at Aura Tachibana. Kate is aware.
Novaland’s hotel list needs to be updated and current (incorrectly categorized hotel quality eg. 5 star) | |
Overall Score of the Whole Package | 4.4 | We would love to work with Novaland on our next itinerary! | |
Hi Amina,
Yes, back last Sunday. Had a wonderful time and thank you so much for your help. You were truly outstanding in the process. See notes below.
Paul
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
5
Amina's attention detail is remarkable. Despite the 30+ emails she never missed a thing.
Tour Guides
Command of English
4
Amina's written english is very good.
Knowledge of Subjects
5
Ability of Explain
5
Attitude
5
Flexibility
5
Yes. Amina was able to accommadate a travel request within two weeks of the trip.
Drivers and Cars
4
Hotels
Location
5
Comfort
5
Sights or Activities
Worthiness of Visit
5
Meet Your Interests?
5
Too Tight or Too Loose?
5
Meals
On our own. But the breakfasts were good.
Public Transportation (train, flight, cruise, etc.)
5
What can I say. Japanese trains are on another level.
Any Other Aspect
Overall Score of the Whole Package
5
Will recommend you group again as we have a couple of friends wanting to go to Japan.
I know that this review is pretty late in coming but we have had lots going on and somehow the review has managed to get passed over. Anyway, we all enjoyed our Japan adventure and are looking forward to Scotland/Ireland. Overall, our guides were great. We all rated Noriko Oyagi superb in all of the above categories and additionally she was very personable. Michio Hameda was very good but a little more difficult to understand, but excelled in knowledge. Kagimi Masako was adequate but was very soft spoken and at times difficult to hear or understand and did not seem to have the personality or depth of knowledge that our other guides had. The hotels were all great and drivers were punctual, safe, and vehicles were in good repair. We appreciate how much we were able to see in the limited time that we were in Japan. The thing we like best about using Novaland is the ability to customize our itinerary so that we are not wasting time waiting for others and dealing with big busses.
Regarding our Scotland/Ireland itinerary, I managed to leave the last iteration of the itinerary on my desktop computer in Florida. We are at our home in Tennessee for the summer. Could you send me a copy. We have some friends who went to Scotland & Ireland last year and wanted to compare and make suggestions.
thank you, Whitney.
We mailed the wifi and are in the airport lounge in plenty of time.
We’ve had a wonderful trip, thanks to you. You set up everything we asked for with absolutely minimal glitches.
thank you for making our dream trip come true. More than one guide told us: “I’ve never been here before or,I’ve never had a client ask to go to this place”. We were so pleased that we had made all the right choices throughout the trip…Perhaps the result of years of traveling to new places too.
Please know we’ll reach out to Novaland Tours if we do another big trip and recommend it to others.
good luck to you.
Martha and Melissa
I share with you the comments of the passengers about the services, we appreciate all your support with the files that we have had together and please continue like this since as you see we have many requests and we want to close new trips.
The client told me that it was a very nice trip and service from everyone, they took care of them at all times, and
On the first day in Tokyo the guide took her to a fabric store, but on the second day she showed her which store she wanted to go to for her yarns and if they took her since it was 10 minutes from her hotel, and the driver's delay on the 21st but the rest was excellent, I really enjoyed your trip to Japan.
Mar 2024 • Friends
My close girlfriend and I just completed a private tour of Seoul, South Korea with Novaland Tours. Words cannot describe our experience. All I can say is that this was an ABSOLUTELY FABULOUS trip. Our booking agent Cindy made booking our trip visiting Seoul, Suwon, Busan and the DMZ seamless. She was always available to answer questions before and during the trip, to ensure we had the best experience possible. From the day we were picked up from Incheon International Airport to the day we returned to the States, the trip flowed with ease.
And what can I say about our guides--our tour guides Brian, Alphonso and Jade were wonderful! Each were well versed on the various historical and cultural sites that we visited and also provided interesting discussion and insight into modern life in Seoul. We thoroughly enjoyed our time with them.
If you are considering a trip to Seoul and adjacent cities, I highly recommend utilizing Novaland Tours.
And what can I say about our guides--our tour guides Brian, Alphonso and Jade were wonderful! Each were well versed on the various historical and cultural sites that we visited and also provided interesting discussion and insight into modern life in Seoul. We thoroughly enjoyed our time with them.
If you are considering a trip to Seoul and adjacent cities, I highly recommend utilizing Novaland Tours.
Thank you for helping with organizing such an amazing trip to New Zealand and Australia. The Itinerary was perfect for us.
The driver/tour guide Tina in Auckland was the best through the whole trip, from no language barrier to the experience we had with her.
The driver/tour guide Danny in Christchurch was very good
The driver/tour guide Jay in Melbourne was fair, not very talkative into giving us much information.
The driver/tour guide Sherlock and Mitch in Port Douglas and Daintree were both amazing. Mitch was very informative throughout the trip.The driver/tour guide Joy was very good, however we felt a little bit of a language barrier. She was very accommodating and worked with us well.
Regards,
Rama Patel
Mar 2024 • Family
We used Novaland Tours for our Tokyo n Kyoto tour from March 6th through March 11th 2024. Our Travel Agent Joanna was always in touch with us during our stay.
Hi Helen
Best trip ever. I did everything I wanted to do. It happened effortlessly. The guides were amazing and they took a lot of photographs for me because I wanted family shots
Yuki was very good yesterday. Enjoyed tour.
Everything going very good with Mr Nagata today
Extremely very much.