Cindy,
Happy New Year to you and your family. I was happy to receive your email because I wanted to thank you again for everything you did to make my family trip to Japan so wonderful. You were absolutely fantastic! Novaland Tours is very lucky to have you as an employee.
When I started to plan this trip, I did not know where to begin. You made the process so easy. You were able to take the information I gave you on my interests of sight-seeing, food, culture, and family dynamics of a 93yr old man with a wheelchair to a one-year-old child and make the PERFECT plan for us. My entire family was so pleased with everything. The transportation, guides, accommodations, food, and sights of Japan exceeded our expectations. Everything went so smoothly.
I personally appreciated your prompt responses to my questions and patience when making changes and additions to the tour plans. Your attention to detail is exceptional. You noticed that my Son was flying into the wrong airport into Japan to meet us. By you noticing this mistake, he was able to change all his flights to the right airport and meet us. Again, thank you for your knowledge and professionalism to help me make this trip the wonderful. I will always remember this beautiful trip and the time I had with my father, sisters, and family.
Wishing you health and happiness and peace.
Terryl
The table for our Tokyo trip is filled up here:
Sincerely,
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Fast and responsive Able to suggest activities that would appeal to us | |
Tour Guides | Command of English | 4 | Decent. |
Knowledge of Subjects | 4 | Good. The locals tend to be more interesting given that they are able to tell us more about the local way of life/interesting facts. Natsuko for the Takayama tour was great. | |
Ability of Explain | 4 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 4 | Cars were comfortable and spacious. Driver for the first day (airport arrival transfer) was slightly delayed - had to wait around 15 minutes for him to arrive at the waiting point. | |
Hotels | Location | 5 |
|
Comfort | 5 | Really enjoyed the ryokan stay | |
Sights or Activities | Worthiness of Visit | 4 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 3 | Felt slightly too packed/chaperoned in the end, next time we may cut down on the number of days of guided tours. May opt for more free and easy days. | |
Public Transportation (train, flight, cruise, etc.) | 5 | Fuss free, all details mapped out for us which we appreciated | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4.5 |
| |
Sincerely,
Zi Yao
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark (1-5) | Advice or Remark | |
Travel Consultant | 4 | ||
Tour Guides | Command of English | 3 | Two of the guides were excellent, but one, Mr. Chen, had difficulty |
Knowledge of Subjects | 4 | Two of the guides were excellent, but one, Mr. Chen, had difficulty | |
Ability of Explain | 4 | I think the issue of Pearl Harbor was a result from Mr. Chen being unable to explain what we needed to do. | |
Attitude | 5 | Everyone was willing to help | |
Flexibility | 5 | Very willing to go to additional locations I had not mentioned | |
Drivers and Cars | 5 |
| |
Hotels | Location | N/A |
|
Comfort | N/A |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 | More than and the guides were able to suggest areas and added my suggestions | |
Too Tight or Too Loose? | 5 | Just right and gave me time for an explore. | |
Meals | N/A |
| |
Public Transportation (train, flight, cruise, etc.) | 3 | The flight to Hawaii being cancelled was a big issue but the cruise dinner was nice. | |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 47 | ||
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant |
|
| |
Tour Guides | Command of English | 3 | Others all good, but hard to understand Chi |
Knowledge of Subjects | 4 |
| |
Ability of Explain | 4 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars |
|
| |
Hotels | Location | 5 |
|
Comfort | 4 |
| |
Sights or Activities | Worthiness of Visit | 5 | Geisha show was not good |
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Public Transportation (train, flight, cruise, etc.) | 5 |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package |
|
| |
Hi Cindy
My apologies for the late reply.
Have been very busy since I got back.
I've given my responses to the survey. Between the 2 guides I think Brian who brought us to Nami Island was a better guide although he with us a shorter time.
Overall we're happy with the South Korea Autumn tour, the fall foliage colours were splendid, did not disappoint. Our favourite was Nami Island followed by Naejangsan National Park & Temple and Metaseqouia Road. As mentioned to you previously, more time should be given for the Nami tour in view of the vast area to cover. We didn't really cover the area near the sea but managed to quickly cover most of the tall tree areas where the colour leaves are.
During the last 2 free and easy days, we mainly went shopping and get the taste of the lovely street food. Really nice.
Thank you
Richard k
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
(Cindy)
4
Very helpful
Tour Guides
Command of English
4
Knowledge of Subjects
4
Ability of Explain
3
Attitude
4
Flexibility
4
Drivers and Cars
4
Comfortable Clean
Hotels
Location
4
Wld hv been nice if within the Myeongdong area.
Comfort
4
Sights or Activities
Worthiness of Visit
5
Meet Your Interests?
5
Too Tight or Too Loose?
4
Need 3hrs at Nami Island
Meals
4
Public Transportation (train, flight, cruise, etc.)
4
Any Other Aspect
-
Overall Score of the Whole Package
4
Lynee,
Thank you for arranging our tour with Yuki today. We had a most enjoyable time with him. Yuki is so personable and friendly. He was a great guide for us today, providing good information related to the places we visited. We enjoyed all of the places. He is a very good driver. We decided to skip the Ramen Museum as we just wanted to get to the airport. Luckily, we were able to check in early for the flight, so everything worked out.
Please tell Yuki we really enjoyed our time with him. And also tell him thank you for the lovely gift of chopsticks. We were very surprised to receive the gift but we appreciate his thoughtfulness.
Thank you again for arranging our tour. We enjoyed our visit to Japan. The people are so friendly and helpful, and every place we visited was so clean.
Sue Lingo
[10/29, 17:52] Veronika: It was a good trip, he was very helpful, and everything went well
[10/29, 17:55] Doris NovalandTours: Sounds nice!
[10/30, 17:29] Doris NovalandTours: Hi Veronika, have you arrived Sokcho hotel? Also, did you see a lot of autumn leaves today?
[10/30, 17:43] Veronika: Hi Doris, i am just finished eating sashimi in Sokcho, very delicious
[10/31, 08:08] Veronika: Good morning from Ramada Sokcho
[10/31, 09:35] Doris NovalandTours: Looks great!
[10/31, 17:42] Doris NovalandTours: Hi Veronika, have you reached Seoul hotel and checked-in? I sincerely hope you had a good trip with Brian, if you have any feedback, please let me know.
[10/31, 17:51] Veronika: I am still on the way back to Seoul, the traffic is a bit packed
[10/31, 17:54] Veronika: Yes, I have a good trip, he showed us best places to eat delicious food, local specialities delicacies, also thank you for the good hotel
[11/7, 20:43,] Doris NovalandTours: Hi Veronika, how about Mt. Fuji tour? Are there many red leaves?
[11/7, 20:45] Veronika: Today was awesome, we really enjoyed everything, especially since Yuki is such an awesome driver guide
[11/7, 20:46] Veronika: And the places we went is also have many interesting things, thank you for your suggestions
[11/7, 20:46] Veronika: The room view was awesome, and we have lots of beautiful pictures
[11/8, 18:11] Doris NovalandTours: Hi Veronika, have you finished Nikko tour and back to Tokyo? How about the trip?
[11/8, 20:04] Veronika: Yes, i finished the trip, Nikko was nice, very interesting and beautiful place, and an awesome driver guide
[11/8, 20:05] Veronika: In our opinion, Yuki is the best guide, although all the guide is good and helpful, nothing to complain about, but Yuki is the best
It was truly an AMAZING trip.