Aspect		Mark(1-5)	Advice or Remark
Travel Consultant (Joanna)		5	Good choice of itinerary and Hotels. Flexible in accomodating multiple changes made in itinerary and keeping in touch during the trip to ensure all goes smoothly
Tour Guides	Command of English	5	English-speaking driver:
	Knowledge of Subjects	4	Overall guides/ drivers had good knowledge. We were most impressed with Hiro who was very knowledgeable   and accompanied us into the attractions, explaining the historical significance -5
	Ability of Explain	4.5
	Attitude	5
	Flexibility	5	Masa was also very good and brought us to the local less touristy sights eg smaller bamboo forest , and made excellent suggestion on travel Fr Kyoto to Hiroshima , suggestions on aquarium as last minute substitute due to sprained ankle
Drivers and Cars		5	Very comfortable and felt safe with drivers who doubled up as guides
Hotels	Location	5	All excellent locations
	Comfort	4	The Henna hotel in Tokyo was very crammed . Otherwise the rest were fine
Sights or Activities	Worthiness of Visit	5	Only comment is Shibuya crossing would have been better done at night a en to go up the tower. We preferred Fewer temples
	Meet Your Interests?	5	In the end with the change in itinerary to include Tsukiji fish market , and less of temples , all the sights met our interests. We enjoyed the impromptu Kyoto aquarium visit
	Too Tight or Too Loose?	5	Itinerary was tight but this could not be helped due to our restrictions in days- Tokyo felt rushed but the rest were well paced despite tight schedule -  very happy to have covered all that we did
Meals		4	This refers to breakfast only. The other meals we found ourselves. The breakfast at Henna hotel was not good. The rest were fine. Esp enjoyed the Kanazawaand Osaka hotels
Public Transportation (train, flight, cruise, etc.)		4.5	All went pretty smoothly- only thing was we could not initially figure out the matching of the two tickets ( ticket n reservation) per person . For the instructions for Shinkansen , should tell us the line rather than the destination
Any Other Aspect
Overall Score of the Whole Package		5

 

We had a good trip and was back in Singapore only around Christmas time as we stayed in Tokyo for a few days to shop.

Hi Whitney 

The following is for Kumiko AIZAWA who is our guide for Tokyo. 

1=poor, 2=fair,3=good, 4=very good5=excellent

Kumiko is wonderful! She took great care of us. My husband fell ill at Harry Potter tour. She helped to get a transport for him and ensure he is well taken care of. 

I am impressed that she takes the initiative to check the weather for our daily itinerary to ensure that we enjoyed the visit and saw the best of sights. She sought our opinions on what we wanted to eat for our daily meals, makes suggestions and helped us to make reservations. She ensure we know our way around when she is not with us. 

She ensure the whole group are together and safe with constant engagement with us. 

Overall Kumiko had been a great guide to us all! 

Regards

Cindy