Dear Helen,
We had a great time in Penang. Would like to commend our tour guide, Sam and the driver for doing a good job.
Thanks,
Lester
Thank you so much for making the BEST arrangements for us in Japan. Our vans, drivers and guides at both locations Kyoto and Tokyo were so knowledgeable and helpful. It made our trip extremely comfortable and memorable 
Mr. Misaki is an incredible human being who took care of our accessibility and challenging food requirements.
Yumi was very kind and made it possible for us to have a great experience with a private Onsen on a very rainy and cloudy day while Mt. Fuji eluded us.
We’ll ensure to send our friends and relatives your way in the future.
Lastly- please lmk if Novaland arrange tours in Africa and Australia too?
Thanks
Alpa
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
(Joanna)
5
Tour Guides
Command of English
5
Knowledge of Subjects
5
Ability of Explain
5
Attitude
5
Flexibility
5
Drivers and Cars
Hotels
Location
5
Comfort
5
Sights or Activities
Worthiness of Visit
4
Meet Your Interests?
4
Too Tight or Too Loose?
5
Meals
Public Transportation (train, flight, cruise, etc.)
Any Other Aspect
None
Overall Score of the Whole Package
5
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 |
| |
Drivers | Command of Mandaring | 5 |
|
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 5 |
| |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 4 |
| |
Public Transportation (train, flight, cruise, etc.) | NA |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 4-5 | Mr. Zheng is very professional, nice manners, punctual and resourceful, highly recommend him. We had a good time | |
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant (Joanna) | 5 | Joanna has been super responsive from when we inquired about the possibility of booking a tour to the very last day of the tour. She's always pleasant, warm, and very helpful. | |
Tour Guides | Command of English | 5 | |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 | Both tour guides that were arranged for our tour were very professional and welcoming. | |
Flexibility | 5 |
| |
Drivers and Cars | 5 | Both drivers we've had were also very friendly and genuinely caring and accommodating. | |
Hotels | Location |
|
|
Comfort |
|
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 4 |
| |
Meals | 5 | Recommended restaurants were very favourable to both the kids and adults alike. We really appreciated the reservations being booked in advance as most places were packed. | |
Public Transportation (train, flight, cruise, etc.) | N/A |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 | We highly enjoyed our trip. Everything went so smoothly! We look forward to booking another tour with you in the future. | |
Hi Whitney,
See my valuation below.
Khai
1=poor, 2=fair,3=good, 4=very good5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Whitney is excellent. | |
Tour Guides | Command of English | 5 | No guide so far spoke better English than Mr Famous |
Knowledge of Subjects | 5 |
| |
Ability of Explain | 5 |
| |
Attitude | 5 |
| |
Flexibility | 5 |
| |
Drivers and Cars | 4 | Plenty of rooms as bus is large. | |
Hotels | Location | 5 |
|
Comfort | 5 |
| |
Sights or Activities | Worthiness of Visit | 5 |
|
Meet Your Interests? | 5 |
| |
Too Tight or Too Loose? | 5 |
| |
Meals | 4 |
| |
Public Transportation (train, flight, cruise, etc.) | not applicable |
| |
Any Other Aspect |
|
| |
Overall Score of the Whole Package | 5 |
| |
Thanks for answering so quickly!
We have been having a wonderful time!
Thanks so much!
Hi Grace,
Our driver/guide yesterday and today is good. He is accomodating and has good en
glish. Please send my thank you to the driver for sending back the lost bag.