Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-140411-TK35052 [Jan 23, 2019, from America]

NLT-140411-LA35979 [Jan 23, 2019, from America]

Dear Lillian,rnThanks for arranging such a wonderful trip!! Our opinion are as follows:rnrnrnIt was a very good experience dealing with Novaland. Our 1st contact was Lilianrnand she always responded quickly and helped us in amending itinerary tillrnit fit to our needs. The hotels suggested were clean and comfortable and in good rnlocality. The time arrangement were also perfect. The tour guides were pleasent and made our trip interesting. rnInitially, We were a bit worried as you have to bank in full amount one month before. The reviews on internet and the interactonrnwith Lilian during itinerary finalisation made us comfortable.rnrn rnAs regard to improvement, there are very little to comment but what we find,the breakfast in Seoulrnwas always the same everyday and limited choices. Similarly at Jeju, it would have beenrnbetter if they would have provided bread, butter etc with Korean style.rnrnOverall, we had a very wonderful trip.rn rnLooking forward to plan next trip with Novaland.rn rnThanks

NLT-140408-YK36580 [Apr 11, 2014, from Canada]

Hello,rnrnYes, we had a great time. Thank you very much for your hospitality, we are very appreciative of your help. Our tour guide was excellent and extremely helpful and accommodating. We did get lost and they were brought back to the tour with acceptance and grace. rnrnMany thanks,rnrnKindest Regards,rnrnDeborah Bertram

NLT-140407-LK35989 [Apr 25, 2014, from America]

Dear Lillian,rnrnOur trip o Jeju was very good.rn rnOur tour arrangements were well organized and we had good weatherrnrnso we could enjoy our travel on ttheTours.rnrnThe planned schedule, the Hotel and the transportation were allrn rnvery good and on schedule.rnrnThanks for your assistance.rnrnSincerely,rnDon Dippe

NLT-140406-TK35399 [Apr 23, 2014, from Sweden]

Hi Tina!rnrnWe were so happy and pleased with the trip as a whole! Everything's fine with all of us, including the baby :) rnApart from one small error, it said in our itinerary that our Jeju tour started at 9.30 in the morning, so we got quite startled when the tour guide called our room at 8.30 and wondered where we were? But everything worked out fine and everything else was over all expectations! I'll try to answer as thoroughly though to the questions below:rnrnI only have positive comments on all of this, from tailoring our trip, to the guides (Mrs Kim in Busan was truly amazing! So friendly, knowledgable, everything! She is the best!) everyone we came across we're very friendly and spoke good English. Only thing there might be to comment on was the breakfast service at Toyoko Inn/Busan. It was so crowded and a lot of people that we almost didn't make it before the tour. I know that this isn't your fault, but it was a bit annoying. Also in Jeju at the ever hotel. Their breakfast was delicious but only on for one hour - between 7-8! A little bit too short we thought. But everything else, too notch!rnrnFor me it was a very special trip since it was my first back to Korea where I was born. It was overwhelming in many ways, but all in a positive way. Everyone we met were so friendly and saw me as a Korean and your people were also part of this whole experience. I will definitely go back!

NLT-140403-JK35097 [May 11, 2014]

Hi Peggy,rn rnI am well, Thank you very much.rnOverall, I was very satisfied with your services, and we had a really good time in Jeju Island. Thank you so much for your wonderful service :)rn rnHere is my full review:rn rnFrom my first contact with Novaland Tours, I was very happy with the communication - it was fast and efficient. My initial enquiry was answered in just a few hours - and within the next 24hours I was already given a tentative itinerary. I opted for a private tour for me and my 3 friends to Jeju Island, and Novaland gave me suggestions and plenty of flexibility to customize my tour. Each of my email was always replied by Novaland within 24 hours.rnrnPrice was also very reasonable considering it was a private tour. I was initially slightly nervous transferring the money to a foreign account, but the payment all went smoothly.rnrnWith regards to our tour, we had Mr. Hyung Dong Hak, a local Jeju native as our tour guide/driver. He was very knowledgeable about the area, and even took us to places that were not included in the itinerary as we were interested in learning more about Jeju Island. His enthusiasm and passion about Jeju Island really shows, which made us enjoy the tour even more. He took a lot of extra time and effort to do all this, so I would like to take this opportunity to thank him very much on his excellent services and would highly recommend him if anyone wants a good English tour of Jeju Island.rnIf I were to suggest on anything to improve, it would be perhaps to keep clients updated regarding bookings etc. I was quite nervous after transferring the money and then never hearing anything from Novaland about our tour bookings, though whenever I asked Novaland reassured that the bookings are all done. Perhaps it would be best to forward us all the details of the bookings - e.g. flights earlier rather than waiting exactly 1 week before the tour.rnThank you so much Novaland for arranging one of the most memorable trips of my life. If I have any more future trips, I would certainly consider your services in the future.

NLT-140331-TK36179 [May 8, 2014, from America]

Tina, sorry for the delay but the 17 days on the return cruise left us without a good option for doing email (without high charges). So, we have been home for one week and now catching up with important email.....such as with you. rnrnWe value the arrangements that you made for us. Charlie was an excellent tour guide and driver. I especially liked the idea that there was another person along who could converse in English (she was from Brazil and good in English). The hotels were fine and represented good choices. The hotel in Daegu was much more convenient than the first suggestion. I recommend it to you. rnrnJung Chung-IL and the drivers: the tour company president and the next day his brother, were fine and did their best to give us a safe and pleasant tour experience. Jung was very well informed and taught us a lot. His English was good enough but we had to work as going slowly and clearly as well. rnrnMaybe within the next few years we would like to see parts of Thailand, Vietnam and China. Would certainly expect to see something of Hong Kong as well as where you are located. Then perhaps to Shandong Province to see where my Great Grandfather's sister was a missionary for 20 years. rnrnAll the best, Donald Little

NLT-140325-YK35519 [Apr 3, 2014]

Hi JoannarnrnWe are back in Singapore yesterday.rnrnThanks very much for organising this wonderful holiday and following up with us on the details.rnrnThe tour guide were very good and patient with us as we have a baby. Treated us like VIPs. We will not hesitate to take up another vacation with novaland. rnrnWe enjoyed this holiday and will look forward to another one. rnrnThanks once again.

NLT-140323-YK35017 [Jun 30, 2015]

Hi Joanna,rn rnWe are back to KL safely today. On behalf of my group members, I would like to thank you for your superb arrangements on tour and meals. We all put on weight after taking all the delicious food !!rnYour guide Mr Jung is very very good. He is the best guide I have come across for all my overseas tours. He is passionate, possess good knowledge of everything and in spite of his age, he can walk faster than all of us. He took us to all corners of every destination without cutting short of any place which I am sure other younger guides may have skip some spots. We really have to salute to him.rn rnThe Godopension is a good selection by you. (NB: all rooms are with attached bathroom) We all like this place very much.rn rnYour driver is also very good and he knows the routes very well. Very punctual and helpful.rn rnOnce again, Joanna, thank you very much and hope to join your tour in the near future.rn rnBest regardsrnAnita Wong

NLT-140322-MK33748 [Jan 23, 2019]

NLT-140322-EK37149 [Jan 1, 1970]

hi emma!rnrnSorry for the late reply because of my very busy lifestyle. First of all, i would like to say thank you very much for your kindness and a very good travel consultant. Tthanks also to charlie, a good tour guide who accommodate and bring me in a very nice tourist destination and attraction in seoul. and also a very kind driver , i forgot his name , who drop off me at the incheon airport. Thank You! Thank You! Thank You!. See you next year when we will travel by group in south korea

NLT-140321-LK35065 [Apr 10, 2014, from America]

Hi Lillian.rnrnThanks to you, for your patience and your expertise, our visit to Korea was very pleasant. rnThe tour guides, drivers, the agent in Seoul office (I am sorry I forgot her name) were wonderful and very attentive. rnOnly one "very minor" issue was the tour guide that I had could not tell me much about the places that we visited.....or may be there was not much to tell?! Other than that, he was great.rnI give a thumb up for everyone and will definitely recommend you and Novaland Tours to all my friends and will again seek for your assistant on my next trip to Asia.rnrnSincerely,rnNatalie Phuong

NLT-140321-LJ31638 [Apr 29, 2014, from Australia]

Hi Lillian, rnHave only just returned from our holiday. Many thanks for all your arrangements. They worked very well and we did enjoy ourselves and felt we saw a lot of Seoul. The Korean dinner and show were most enjoyable, Might I suggest that you let future people know that you have to sit on the floor for the meal, my husband has had a hip done and he felt a little uncomfortable, had to keep moving around. The food was very good but it would have been nicer if the lovely waitress could have spoken english and let us know just what we were eating.rnThe Hotel Sunbee was in an excellent position and very handy to everything.rnThe tour guides were all good and spoke reasonable english and made sure we didn't miss out on anything. All pickups were on time and we never had to worry about anythingrnAll in all Lilllian you did an excellent job and I wouldn't hesitate in recommending your services to anyone I know who wishes to visit Korea or the Asian countries.rnThe Nanta show was most enjoyable, we had never heard of it before and would never have thought of going to it without you to advise us.rnLillian again many thanksrnVal & Barry Simmonds

NLT-140320-EK35579 [Jan 1, 1970]

Dear Joanna,rnThank you very much for your service during we were in Seoul.rnwe have good time with your team.rneverything was good. Hotels, drivers included your tourguide. Cheo is a good guy.rnonly onething i will complain that in nam daimun market, the time was so short. only 20 minute, so I couldn't get anything.... :( rnthe time in too long in the palace.rnbut the whole program is OK... very good!. Thank you joanna.rn rnJoanna,rnI have plan go to Bangkok-Pattaya with my collegue. the duration is 4 day 3 night. could you arrange the destination and the hotel? and how much does it cost per person? we want 1 night in Pattaya and 2 nights in Bangkok.rnThank you for your help us.rn rnbest regards,rnhanny

NLT-140315-TK34928 [Apr 15, 2014, from America]

Dear Tina,rn rnThank you so much for all your help. We had a great time in Korea. The hotels in Busan and Jeju were really nice. Eventhough the Pacific Hotel in Seoul is not as nice as the other two, the room and bed were small, but the location was awesome. Our tour guides were excellent. Mr. Lee Chul Kyun in Seoul was so caring and nice. He took good care of my 80 years old mom. I booked the Nanta show, he even walked me to the theater making sure that I know my way there and back to the hotel. My mom and I were so touch by his thoughtfulness. Ms. Suh, Hyang Kyung in Busan was awesome too. She is very patient, kind and cheerful. Ms. Rachel from Yeha big group tour in Jeju was excellent also. All the drivers were careful and nice .rn rnNovaland makes us feel like VIP guests. Thanks for making our trip an unforgettable. I sure will recommend Novaland to friends and family.

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