Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-160327-EJ60371 [Apr 7, 2016]

Hi EmmarnrnWe are now back home after our trip to Nagoya.rnrnMs Kazuko, Ms Hashimoto and Suzuki were understanding and helpful in handling our requirements. We all enjoyed the trip even though it was short. Ms Kazuko was good in her presentation, gave us some history lessons in understanding each place and sight.rnThe itinerary, (Takayama/Shirakawago route, in Kyoto),was changed according to the local conditions and it was good advice from all 3 of them.rnrnThe transport arrangements were well organised and my brother in law was happy with the bus. It made it easy for him, asrnHashimoto and Suzuki took care of him, boarding and getting off the bus.rnrnAfter the initial hiccup, everything went smoothly for the rest of the trip.rnrnThank you for arranging the itinerary and for being patient with us with regards to our requirements.rnrnrnWith Warmest RegardsrnSue Lye

NLT-160321-JJ65948 [Apr 6, 2016, from America]

Hello Lily,rnrnSorry for late answer. We had great trip to Fuji, just one think, that we where very unlucky with weather, so we could not see anything! :D Thinks happend. :D But the guide was very nice and funny, had great sens of humor. We are very greatfull that you booked dinner for us in Koyasan! We completely forgot about dinner. Thanks a lot for that. It was really nice experience and food was just delicious. rnrnWe really enjoyed trip made by you. Thank you again and if we will be back in Japan, for sure we will use your company again.rnrnRegards rnAnia and Nils-Erik

NLT-160326-VJ67565 [Apr 3, 2016]

Hi Doris,rnrnWe are now in the Phils. Thank you for arranging our itineray well. We enjoy our trip and I try the onsen hehehe at first I was hesitant, but my husband keep insisting me to try so I have no choice, so I did. During our Mt. Fuji tour the mountain is hiding with the clouds, but still the kids are enjoying the trip coz' there's a snow, they enjoyed playing with it, even for a short time only.rnrnBy the way, If ever we planning to have another trip can I email you directly?rnrnOnce again thank you very much!

NLT-151024-CK61030 [Apr 1, 2016, from Canada]

Hello Cindy, rn rnSorry for the late reply. My family and I had a great time in South Korea. The tour guide was very responsible, polite and helpful.

NLT-160321-DK68059 [Mar 28, 2016]

Aspect Mark (1 to 5) Advice or RemarkrnTravel Consultant 5 rnTour Guides Command of English 4 rn Knowledge of Subjects 4 rn Ability of Explain 4 rn Attitude 5 rn Flexibility 5 rnDrivers and Cars 4 rnHotels Location rn Comfort rnSights or Activities Worthiness of Visit 4 rn Meet Your Interests? 4 rn Too Tight of Too Loose? rnMeals 4 rnPublic Transportation (train, flight, cruise, etc.) rnAny Other Aspect

NLT-160304-VJ66602 [Mar 6, 2016]

Hi DorisrnrnOur tour today was excellence. Our tour guide was superb as well but I don't remember her name. Couldn't ask more for the tour services.rnrnWe still haven't decide whether we want proceed to Cat island or not. Perhaps we only take a walk around city centre.rnrnThanks

NLT-160224-LJ67190 [Feb 29, 2016]

Hi Lillian!Please find below my comments in red regarding the tour that was arranged by Novaland for us:1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportation, scenic spots’ arrangement; and any other words you would like to say to me.- Travel Coordinator (Lillian): * Very accommodating and patient with all my requests and changes. I want to thank you for that!:) I am very satisfied with your service. * Your response is very quick! * You give good suggestions which is very important for tourists.- Tour Guide (Sun): * Speaks very good english * Very friendly * Very accommodating * He often leaves us on our own to roam around and take pictures. He should be staying with us in case we need to take our picture as a group * He gives little information of where we are going. He sometimes reads the information from the brochure or from the signs like he did not do a research ahead of the tour. * He did not recommend any restaurants where we can have our lunch as stated in the itinerary * We asked him where we can buy takoyaki balls but he doesn't know where we can buy them after the morning market tour. He just told us to come back next year. That is not how you should answer tourists. - Driver (Song) * Does not know the way going to the Monkey Park. We actually took a wrong turn going to the park * He did not do research where to park or to drop us off. Sun has to go down and ask * He disregards traffic signs: beating red lights, swerving and stopping on pedestrian lane * Not accommodating at all. We requested if we can stop at the train station to buy our tickets for the next day but he told Sun that it is not in the itinerary and that we should buy them on the next day. Our flight was very early and we have to leave the hotel at 5:00 AM. One of us is Chinese and understands their conversation. * He does not say "thank you" when we asked him to join us for brunch. He just went out after he ate which is very rude considering he is working for a travel agency - Transportation (Van): * The van is very spacious and comfortable!- Tour Spots / Places Visited: * I was expecting that the tour of the old town was included in the Takayama Day Tour. This place is very popular in Takayama but we did not go there. 2. Where can we improve to be better and stronger? - I suggest you hire a Japanese Guide for tours in Japan. Japanese are very proud of their culture, they will practically tell the tourists everything they know about their country. They can make good suggestions on where to eat local food.3. Any other valuable comments, travel experience and happy moments you may have.- Over all, the trip was just okay based on the price and service we had. There's always room for improvement. I hope my comments will help your company improve and become better. Again, thank you for accommodating us!Best Regards, Ria

NLT-160213-YC59776 [Feb 23, 2016]

We really had fun, everything was great we had an amazing experience as a family, the services were really great, you were exceptional despite the fact that we don't talk personally, I really appreciate your service, thank you for immediately responding to my queries/questions throughout our travel planning. You did a fantastic job in arranging our trip, from the accommodation to the tours, all the staff, the local tour guides and the drivers were really nice. I would say there will always be room for improvements But as for our tour it was perfect, just continue delivering exceptional service just as you do. Our whole family had fun and memorable experience for our first out of the country trip together, thank you for being part of it. Looking forward to more trips arranged by you, I will definitely recommend you guys for your great service.rnrnThank you again, best regards to you Ms. Tina and the whole Novaland Tours team.

NLT-160219-DK65527 [Feb 21, 2016, from Canada]

Hi Siva, just to give you am update as to how my tour went. The weather was good - a little cool but sunny all the way. My tour guide changed at the last minute - Mr Hee Yong Kim - came to pick me up. He was very courteous & knowledgeable. I actually had very interesting conversations with him. The places you gave me were awesome & I took a lot of pictures. I even had time to shop for some face masks on our way back to the hotel. Thank you for arranging this tour & the only suggestion I have for future travellers like me who have more than 1 luggage is to either take the airport limousine bus or a taxi to downtown Seoul. These are more convenient than taking the train. It was great talking to you & visiting Korea!!

NLT-160210-MK61733 [Feb 17, 2016]

Hi, Ms Melody,rnrnThank you very much for everything during our journey at Busun. We really have a good times and enjoys.rnHere we are very appreciated you and the Tour Guide Ms Moon and the Driver for all the goods services and assistant given to us on or before the journey.rnYour tour guide is excellent and very helpful.rnOnce again thank you very much.rnrnRegardsrnrnWenny ker

NLT-160116-VJ65194 [Jan 26, 2016]

Hello Doris,rnrnEverything went well.rnrnSupposedly there's a refund with the lunch during the 3rd day in Gotemba? The tour guide said that.rnYou may just claim our refund, a tip/gratuity for you for arranging our tour. Thank you!rnrnWe like our tour guide durung the city tour in Tokyo and Osaka but our tour guide during Hakone and Gotemba Tour he needs some improvement :)rnrnThank you again Doris, hoping to work with you again next time :)rnrnSincerely,rnrnJean Marie

NLT-151230-DK64146 [Jan 13, 2016]

Our travel guide who was also our driver for 3 days had the 3P’s to be an ideal guide: pleasant, professional and perfect!rn rnSince our family travels a lot, perhaps you could have included the airport/hotel transfer in your package but on the other hand, the taxi system in Jeju from the hotel/airport was very efficient.rnrnI will not only limit my positive feedback on our travel guide but also to the travel coordinator (Siva) who did a remarkable job in replying promptly and ensuring she has addressed all our needs even when we were at Jeju. Hope your “boss” can read this too!rnrnDo you also do Bhutan?

NLT-160101-ZJ60555 [Jan 13, 2016]

Dear lynee,rnrnMy mum is fine. Please don't blame the tour guide, he is a nice person. He did help my mum by holding her hand afraid she will fell down while she tried to get down the car. He used his own car treat us like VIP driving us to the airport and help us to carry heavy luggage and help us check in the international connection flight since we don't know how to speak japanese.rnrnThe overall trip is great. Please don't blame the tour guide.rnRegardsrnrnTan meng yeowrnrnrn==================================rnDear lynee,rnrnThe tour arrangement was great. We had a good tour guide and driver. The tour guide and driver is a nice person.However, i think there are things that needs improvement. There are places that tour guide dont follows us in the attraction. He just give us a map to go in by our own. The floor is slippery. I worry about my mum will fall down. And she did fall down as when we are looking for the car. My mum got brues on the butts after fall down.I think the tour guide has to follows us in the attractions taking care of my 75 years old mum.my mum is old need some special care. i mean this will be an extra good service if he follows us. We also need explaination on the all attraction by following us in after buying tickets for us. Beside, the tour guide does not offers automatically to take picture for us. We have to ask him for help and then he help us after asking. There is one time we take picture at otaru, he went toilet.rnrnI hope your tour company will improve. I definately will join your tour arrangement as when i will be travelling again. I hope the rate of the tour will lower down so that i can go more places for hoilday.rnrnOnce again thanks lynee for your tour arrangement.rnrnRegardsrnrnTan meng yeow

NLT-160111-EI61247 [Jan 12, 2016, from Canada]

All good Emma. We are enjoying it all. rnThanksrnBarry& Darlene

NLT-151224-BJ64840 [Jan 11, 2016]

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