Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-140512-YK37784 [May 21, 2014, from United Kingdom]

Dear Joanna. The trip to Busan was excellent. The transport, my tour Guides (Chool Kyun, Kim and Tai hoon Kwon) were efficient and caring. The programmes were very good. I seem to remember mentioning to you that the tours seemed a bit expensive; I had not appreciated that the guides were personal drivers; I had expected to be on some sort of bus but instead, we had a private personal service that explains the cost and it was worthwhile. The Indy Guest House was good and I enjoyed the experience with the young people who were there. The girls at the desk were delightfully friendly and helpful. The experience was much better than what I would have had at a standard American Hilton and really the costs were small. Everything was clean and well organised: I like making my own breakfast! Joanna dear, thanks for organising the trip: it was just what I wanted. I will bear you in mind if I make another Far East adventure. Keep me informed of any particular holidays that Novaland may be offering. Love REG

NLT-140501-YK36122 [May 8, 2014]

Dear Joanna, Thank you for your email. We had an amazing trip in Seoul! :) First of all, I would like to thank you for being prompt in replying to my email / questions. You were very accommodating and clear, and I really appreciate that. Secondly, I would like to commend our tour guide, Mr. Young. He is great and we really like him! :) He is very accommodating, nice and friendly. He also speaks English fluently. We can feel his love for his country and we started to appreciate the beauty of Seoul thru him. He also gives very good suggestions like where and what to eat! :) We enjoyed eating in Seoul so much! :) Lastly, kindly note that we availed of an additional 1-day tour from Mr. Young. Kindly check the details from him. Thank you and we look forward to arranging our next trip with you. We actually plan to go to Japan next year! :) Best regards, Aiem

NLT-140430-TK34839 [May 28, 2014, from America]

Dear Tine,Thank you for all your hard work.To say that we loved our trip would be and u deer statement.My daughter Joy and I had a life time of memories.Living here in Hawaii I have many Korean friends.I know the can be loud and pushy,and always have druama in their lives,but once your friends,forever friends. joy and I did more than the trip allowed,we went to the theater,out to dinner with Koreans we met,stayed another 2 days to enjoy the mountains and ocean. Thank you again for making this 80 year olds dream come true. Rose Meece Joy Marr mom 1. How is our service throughout your tour from any aspects you feel? Over all my Mom & I were very lucky- we had a guide to ourselves many days, and the other couple we joined up with was great fun and good company –so with only 4 of us...it was a pleasure It would have been nice to know I was arriving during a big big holiday week… and that the travel would be a bit longer due to the traffic!! Not that it would of made me change but just to know and expect it Tina and staff kept track of our tour and our end of trip shuttles, and tried to find alternative tours in other parts of the country for us..when we were on our own 2. Such as our travel consultant, tour guide’s-other than a few small times that the language barrier got in the way I felt the service was very good. drivers or others’ attitude; hotels,- I really liked the Pacific Hotel.. it was the best mix of quite, calm and good service with helpful and quality staff. The Grand Hotels in Busan & Jeju were too big and not as warm tho Jeju was very welcoming and tried hard to be helpful, shuttles were organized and on time. Transportations- our driver for Busan was not very helpful or talkative- but our guide “joy” was very good- this day was very long too due to Budda’s birthday I wanted to end early but it was hard to get the guide to understand that it was OK to cut our tour short –it was what we wanted… even though it was not how the day was scheduled..another cultural & language barrier thing- they wanted to be sure we got our tour and they did it right but we were sooooo tired…. Transportations for the most part all went well, I enjoyed the KTX very much, and the subway and even long distance buses… local people were helpful with taxis and bus fares-plane to Jeju was good flight and easy on & off at the airports scenic spots’ arrangement; and any other words you would like to say to me. I enjoyed the history though out the tour- the DMZ was much more interesting than I thought it would be, and the temples & traditional villages were great. We ate Korean every day and I really enjoyed all the meals… OF all of them –the Pacific Hotel has the best breakfast buffet- mostly all Korean foods 2. Where can we improve to be better and stronger? I was not excited about the last minute stop at the cosmetic place… it had been a very long day –we were all in agreement that we were done and ready to go back to the hotel, but no… our Guide Chul did not know how to get to the location and was surprised himself… not sure why this was added last minute… 3. Any other valuable comments, travel experience and happy moments you may have. Travel was pretty easy, through out the country, locals were truly friendly and generous- I really liked seeing the Budda temples on Jeju and in Seoul

NLT-140429-MK36809 [Jan 23, 2019, from Brazil]

NLT-140425-YK35650 [Jan 23, 2019, from America]

Hello Joanna! We are very happy with the wonderful tour you put together for us. The itinerary, the guides, the hotels and the food were all excellent! We have the most wonderful memories. The guides were all vet flexible and they helped us make good use of our time. They were always open to different things we wanted to see and gave us great ideas. Sorry we got your message too late about alternative to the airport transfer. Is there any chance we could receive a refund for that one item? Many thanks. Denise

NLT-140422-PK37923 [Jan 23, 2019]

NLT-140415-EK37201 [Jan 23, 2019, from America]

NLT-140413-TK32391 [May 3, 2014, from America]

Dear Tina: I just returned home from our trip to Asia. After taking your tour in Seoul we also spent time in Vietnam and Cambodia. Thank you for making our time in South Korea so enjoyable. Our tour guide was always on time, very knowledgable and a delightful host in showing us the city of Seoul. Novaland Tours is a very professional organization and I would not hesitate to recommend you to anyone interested in traveling to Asia. Thank you Harold Hall

NLT-140413-CK33084 [Apr 30, 2014, from America]

Hi Cindy Thanks for organizing the tour for us. First of all - our compliment to you. From the first contact you have been a joy to work with. Your are professional and very serviceminded. Except our gratitude. Everything worked out very well and we had a great time in Korea. The hotels was very good, both standard and localitations. The service in the hotels and from the drivers was excellent. Nothing to complain about. The guided tours in Seoul and in Busan was also very good, lots of interesting places to visit and small groups, that gave us lots of time to ask questions and take foto. Specially mention the 73 years old guide Joung in Busan - he was absolutely great. The first day he guided just the three of us in his private car! If I should give a little negative feed back I might mention the guided tours at Jeju. The groups were too big 35 and 36 people. The first day was quite stressing. The guide walked very fast, gave us noe time to foto. Since the group was so big, and everyone wasn't able to walk as fast as the guide, the group was stretched out. The guide didn't wait for the whole group to gather up before she informed about the seeings. So a lot of the group got no info at all. The second day was a little bit better, but the group was also here to big. Smaller groups would be better. This is just a little constructiv feed back About the misunderstanding in Busan. Since I'm private in a middle of a moving process I had disconected my printer, so I didn't bring the arrangements in hard copy, but I had all the travel information on my tablet. Since both my friends had printet out the info it was easier that one of them kept us daily "updated". Unfortunately she missunderstood the pick up arrangement from the hotel in Busan. She mixed with the Jeju pick up, saying that we would be picked up by the hotel shuttle bus - thought that was in Busan. She asked the reception at the Busan hotel and they confirmed that it was a airport transportation at 2:00PM, but they recommended that we took the 1:30 PM shuttle, which we did. So that's the reason, sorry about that, given you all the trouble. Give also our excuses to the driver. All in all, we are very pleased with the arrangement. This was the first time anyone of us used a non-norwegian company for a tour in Asia and we will have no problem recommending your company to others. Ufortunately (for you) have we already visited all the other countries you mention. Thanks again for arranging a great vacation for us. Greetings from Norway Lill, Torill and Sidsel

NLT-140412-TK36819 [Jun 21, 2014, from America]

Hi Tina, Sorry for not getting back to you sooner. I had not noticed your email. I would like to say that our experience in South Korea with Novaland exceeded our expectations. All of our guides were excellent, friendly and knowledgeable. Everything was just wonderful. We talk about our trip all the time and remember everyone with great fondness. I will not hesitate to use your services in the future as I hope to return again someday. Thanks so much for everything. Keep up the good work. Best Regards, Carmen Betancourt and Ellena Ruiz

NLT-140411-TK35052 [Jan 23, 2019, from America]

NLT-140411-LA35979 [Jan 23, 2019, from America]

Dear Lillian, Thanks for arranging such a wonderful trip!! Our opinion are as follows: It was a very good experience dealing with Novaland. Our 1st contact was Lilian and she always responded quickly and helped us in amending itinerary till it fit to our needs. The hotels suggested were clean and comfortable and in good locality. The time arrangement were also perfect. The tour guides were pleasent and made our trip interesting. Initially, We were a bit worried as you have to bank in full amount one month before. The reviews on internet and the interacton with Lilian during itinerary finalisation made us comfortable. As regard to improvement, there are very little to comment but what we find,the breakfast in Seoul was always the same everyday and limited choices. Similarly at Jeju, it would have been better if they would have provided bread, butter etc with Korean style. Overall, we had a very wonderful trip. Looking forward to plan next trip with Novaland. Thanks

NLT-140408-YK36580 [Apr 11, 2014, from Canada]

Hello, Yes, we had a great time. Thank you very much for your hospitality, we are very appreciative of your help. Our tour guide was excellent and extremely helpful and accommodating. We did get lost and they were brought back to the tour with acceptance and grace. Many thanks, Kindest Regards, Deborah Bertram

NLT-140407-LK35989 [Apr 25, 2014, from America]

Dear Lillian, Our trip o Jeju was very good. Our tour arrangements were well organized and we had good weather so we could enjoy our travel on ttheTours. The planned schedule, the Hotel and the transportation were all very good and on schedule. Thanks for your assistance. Sincerely, Don Dippe

NLT-140406-TK35399 [Apr 23, 2014, from Sweden]

Hi Tina! We were so happy and pleased with the trip as a whole! Everything's fine with all of us, including the baby :) Apart from one small error, it said in our itinerary that our Jeju tour started at 9.30 in the morning, so we got quite startled when the tour guide called our room at 8.30 and wondered where we were? But everything worked out fine and everything else was over all expectations! I'll try to answer as thoroughly though to the questions below: I only have positive comments on all of this, from tailoring our trip, to the guides (Mrs Kim in Busan was truly amazing! So friendly, knowledgable, everything! She is the best!) everyone we came across we're very friendly and spoke good English. Only thing there might be to comment on was the breakfast service at Toyoko Inn/Busan. It was so crowded and a lot of people that we almost didn't make it before the tour. I know that this isn't your fault, but it was a bit annoying. Also in Jeju at the ever hotel. Their breakfast was delicious but only on for one hour - between 7-8! A little bit too short we thought. But everything else, too notch! For me it was a very special trip since it was my first back to Korea where I was born. It was overwhelming in many ways, but all in a positive way. Everyone we met were so friendly and saw me as a Korean and your people were also part of this whole experience. I will definitely go back!

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