Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-140808-MK38800 [Jan 1, 1970]

I really really enjoyed the 4D3N Andong-Gyeongju-Busan tour. The tour guide are great!!! When I have a chance, will rave your company in Tripadvisor.com In the meantime, I like to say THANKS for arranging and customize the tour to my needs and budget, especially last minute! With Thanks,

NLT-140806-CJ39019 [Jan 23, 2019]

NLT-140805-TK39848 [Jan 23, 2019, from America]

NLT-140803-MK38138 [Jan 1, 1970]

Thanks for your email. We had a very good holiday in Seoul and Jeju Island. Here are my comments. Good Points: - Booking a Jeju tour with Novaland has been a good decision because of the convenience and efficiency provided. All enquiries have been promptly handled and it has been very useful to get online replies to all our questions. - Tour guides in Jeju were helpful and efficient. We enjoyed our Jeju experience very much. - The Yeha tour programme was interesting and enjoyable. I never knew that Jeju was such a lovely place to visit. Now I tell all my friends how nice it is. Areas for improvement: - Ever Hotel was rather old. We didn't really like the Korean breakfast. I think booking directly with Yeha Tour would have given us a better hotel. - On both days of the tour, we had to climb the mountain right after lunch. It would be much better if the strenuous mountain climbing and hiking activities were done in the morning. - I didn't find it interesting to visit O Sulloc tea museum and ALTHR airfield. A big waste of time. Overall, the good points make up for the disappointments. I thank you for your super efficient service and wish you all the best. Thanks again, Mrs Wong

NLT-140728-YK36454 [Aug 11, 2014, from United Kingdom]

Thank you Joanna, I really would appreciate that. I would also like to say in Busan - my guide Suh, Hyang Kyung and driver were fantastic. I really enjoyed the tour, they are both great!!! Now looking forward to the KTX to Seoul Hi Joanna, Apart from the slight hiccup at Jeju airport, I felt the tour was very well organised. I have a few criticisms tho, The Seoul tour: What a waste of time going to the Amethyst factory! All they wanted to do was sell us their over priced items! I would remove this from your tour! The Jeju tour: I felt was not catered for the elder generation. I am 60 years old and think I'm fit but could not do the climbs in the time allocated. So felt I had missed out on the wonderful views The Busan tour: Absolutely fantastic, I have already commented on my guide & driver Transfer by KTX - a little more info would be helpful. Like the train goes further on and only stops at Seoul. The last Seoul tour: Very good, he was very funny and entertaining and did appreciate receiving my Jeju taxi refund. I can,t praise the hotel Sunbee high enough, when coming back after Jeju & Busan tour it was like coming home. My conclusion on the tour you organised: It was a wonderful experience, just wished it was better tailored to my age. Thank you Joanna

NLT-140727-YK37918 [Jan 23, 2019, from France]

NLT-140725-YK37893 [Aug 11, 2014, from America]

Hi Joanna, I am sorry for not having replied earlier, as I am in the Philippines visiting relatives. I now know the difference between private tour and coach tour. The private tour is certainly more convenient and comfortable. Please thank Mr. Jung and Mr. Kim who were our guides in Busan, Gyeonju and Ulsan. Mr. Jung was knowledgable and helpful. Mr. Kim was also helpful, but his English is not as good. I appreciated the history he presented of the region, but the girls wanted some more advice on shopping. The drivers who picked us up in Seoul were also very helpful and I would like to thank them for their service. Although we were apprehensive at first, we were glad that the people who were assigned to pick us up came at the designated time. Thank you for your service. We will consider you again next time we plan a trip to Asia. Yours truly, Richard Lim

NLT-140723-YK39512 [Aug 11, 2014, from America]

Dear Joanna, Thank you for reminding me that I wanted to send you some feedback on the tour you arranged for me and my husband. I will respond to your questions below in a different color. We had a good time overall. On our last morning in Seoul there was confusion about where we were to get breakfast. We ate at the hotel and that turned out to be a good idea because of our different departure times at the airport. Hope this is helpful. We will keep your company in mind when we travel to Asia again. Jane 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. Travel consultants--quite patient and helpful tour guides--both guides were friendly, informative and well spoken. You should employ them again. drivers--all the drivers except the the one picking us up at Seoul train station (who didn't show up) were businesslike and efficient. The driver in Busan brought us all bottles of frozen water on a very hot day--greatly appreciated. hotels--all of the hotels were far above our expectations for cleanliness, size and quality of breakfast food. We wonder now if we could have chosen 2-star hotels and still gotten quality. transportation--the minivans were comfortable. scenic spots--DMZ tour was good and fixed, so you can't change it Seoul tour--all was quite good except we did not need to be taken to the market. On our last day in Seoul we discovered a new museum that was quite wonderful. I don't know the exact name but it was the museum of modern culture. That might be a good sight to add to your list of sights. In addition, instead of the market maybe a trip to the part of Seoul made famous by the K-pop singer PSY Gangnam Style. Busan tour---the morning was good afternoon had several destinations that were not that good - the beach was not worth going to since we were at a hotel right on the beach and even if we had been in a different hotel, it probably would have been in the same area -the blue condominiums were interesting to look at from a distance, but we did not need to go up close to look at them -the film building was also beautiful from afar but perhaps not worth a stop. 2. Where can we improve to be better and stronger? I think that you could change the Busan tour up a bit and make the afternoon different. Perhaps a trip to the fish market that included lunch there instead of the restaurant we went to. 3. Any other valuable comments, travel experience and happy moments you may have. The hotel clerks in Gwangju were very helpful in getting me local transportation information to go to a pottery festival in Gangjin and to a historical village in another part of the region (I can't remember the name of the place but it is one of the famous villages).

NLT-140721-YK37243 [Jan 23, 2019, from United Kingdom]

Thanks Joanna Thanks for all your work putting the trip together, we did enjoy ourselves very much. The hitches along the way are nothing to worry about. All is sorted and settled. Next year I understand my sister in law wishes to visit China. Could you send over any standard itinerary you have for a sights of China trip please. It’s a long way off but any ideas would be welcome I am sure. I have copied her in for info. Kind Regards Steve

NLT-140720-YK39276 [Jul 27, 2014, from New Zealand]

Hi Melody, Thanks for the note above. We had a good stay in South Korea thanks to you and your tour guides. All three of them were, punctual, very good and they made our stay in Seoul and Busan indeed memorable and enjoyable Tommy, Kim and Chul although one different to the other were all good, accommodating and spared no pains to make us comfortable and happy. We were taken around to see all the places you have mentioned and explained all the historical and cultural aspects of life and work of the Korean people. South Korea has alway interested me for its rapid development from abject poverty to what they are today - one of the leading industrial powers in the world. The tour guides - Tommy a biology graduate, Kim a history teacher and Chul a former police officer, typified to me the average character of the people of South Korea as a hard working and honest people who are happy and happy in what they did as tour guides. Their knowledge of the country, its history were excellent and they were all very patriotic people who loved their country. We also enjoyed the eating places they took us to and the Korean food. That was an experience! My wife and I are very happy and certainly will recommend your services and also the tour guides - Tommy, Kim and Chul to our friends. However I have to say that the quality of the hotels you have chosen were below our expectations, but served our purpose as just overnight stopovers. Maybe this is one area you can improve. They were not 3 star hotels although the staff were good and courteous. All in all we had a happy and contented stay in Seoul and Busan. We will certainly remember the memories and endeavour to return one day again. I am now spending 5 weeks in Sri Lanka and will be very busy for the next few days with a trip to India also in the cards. Thank you again and kind regards, Sarath & Theja Bulathsinghala

NLT-140717-YK36915 [Jul 21, 2014, from America]

Hi Joanna, I was happy with your service including the tour arrangements and the tour guys. Everything works very well. We are now back to Guangzhou, our home town. Thanks again for everything!

NLT-140713-PK37212 [Jan 23, 2019]

Hi Peggy, Yes, we did have a wonderful time in Busan. I must thank you for making the trip an enjoyable holidays for my family. The itinerary were just what we wanted. The arrangement of the sites and the duration of the visit to each site were well planned and organised, including the pick up and sending off to and from Busan Airport. It was a relaxing and also informative holiday for the four of us. The Tokoyo Inn Busan Station 2 was a nice and clean hotel. The staffs were able to communication in English. The rooms although compact but funtional. (For a 3 star hotel, I have no complain). Checking in and checking out were done in minutes! And of course the wifi connection was A1. The tour guide, Ms Suh, Hyang Kyung, is one of the best we have come across. Her English is very good. I strongly recommend your company to keep Kyung as your official tour guide. She carried out her job professionally. Always smiling and very friendly. She was very knowledgeble in the history and culture on the region and Korea as a whole. Of course, she also took us to some good restaurants for some delicious Korean meals! Mr Choi, the driver, was also well manner and friendly. Honestly speaking , we have no complain, whatsoever, on your company's service. I will definately be contacting you again for my next trip. In fact, I am recommanding your company to my friends and family already. So, once again, Peggy, thank you very much for your good work. Thank you Best regards, Ng Lip Chong. BTW. Can you email us the photos that Mr Choi took for us at some of the site?

NLT-140626-YI36483 [Jul 14, 2014, from America]

Good morning Joanna! Yes we are back at home and more than happy with novaland tours the experience was amazing the service and the tour guides were great I don't have any complaints, per contrary, only good things to say thank you so much for everything!

NLT-140620-MK38771 [Jan 1, 1970]

We were a group of 8 from Indonesia. And we visited korea in June for 9 days, we were trying to look for a local tour agency to go to Jeju Island only. We know Novaland through internet. We wrote to a few queries to few travel agent, if i was not mistaken, it was during the weekend, and to our surprise, we received a prompt reply from Novaland represented by Ms Melody. Ever since, we received a full information about Korea, from A to Z even though we have yet decided to take Novaland as our travel agent in Korea, such as place to visit in Seoul and Jeju, table manners, basic Korean language, weather, etc .. just name it. Ms. Melody has been a great help and the best thing about her is, she never failed in replying our email even though it was on weekend!!! Upon arriving in Incheon, we didn’t get any problem at all, the pick up team from Novaland was already there waiting for us and really helpful with our luggages too. and best of all, we also received a phone call from novaland office (I forget the lady’s name) asking how was our flight and stuff. Our tour guide in Jeju also amazing, Mr Peter. He is a very friendly and helpful gentleman. Too bad the weather in Jeju at that time was raining, so we can’t really enjoy the sightseeing and the wind was so strong that certain tourist spot was cancelled (like ladies’ diving performance). In a nutshell, we are so happy and satisfied with Novaland Tour’s arrangmenent and services, specially the agent that liase with us, Ms. Melody, even at the end of our tour, she still send email to us asking how are we doing in Seoul and she even offer her help in case we need help in Seoul during our trip. Thank you Novaland and thank you Ms Melody. I will surely recommend your company to any of my friend who want to visit Korea. My additional comments : 1. Since it was raining and we are not prepare the umbrella, it will be better if you prepare enough umbrella in the car or disposable raincoat. 2. Since it was our first time to Korea and Jeju island, so we don’t know how is the situation of the place of interest to visit on the next day, it will be best if you could tell us what is the dress code (what to wear and what to bring). For example: when we visited the rock on the beach, my aunt was wearing high heels, so .. it was so difficult for her to walk. 3. Last one was, Korean food was yummy but spicy. We have 2 little kid who cannot eat spice, may be you can consider other non spice food for children Other than the above, everything was very good. Your service and hospitality was so amazing. I don’t know how to summarized this letter to put into your web, you have my permission to cut it short if you want to put this on your website. Thank you so much Novaland and specially thank you so much Ms. Melody. I am very amaze with your services, your company is very lucky to have you as their assets. Warm regards, Merlina

NLT-140619-MK36443 [Jun 28, 2014, from America]

Hi, Melody, I am on my way home now, waiting for my connection flight at the airport lounge. We had a wonderful time in Seoul. The tours are great and the tour guides are nice and knowledgeable. We learned a lot about Korea from them. They took us to the greatest Korean restaurant for lunch. I will definitely want to work with you guys again for my next Asian trip. Liddy

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