Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-140412-TK36819 [Jun 21, 2014, from America]

Hi Tina, Sorry for not getting back to you sooner. I had not noticed your email. I would like to say that our experience in South Korea with Novaland exceeded our expectations. All of our guides were excellent, friendly and knowledgeable. Everything was just wonderful. We talk about our trip all the time and remember everyone with great fondness. I will not hesitate to use your services in the future as I hope to return again someday. Thanks so much for everything. Keep up the good work. Best Regards, Carmen Betancourt and Ellena Ruiz

NLT-140411-TK35052 [Jan 23, 2019, from America]

NLT-140411-LA35979 [Jan 23, 2019, from America]

Dear Lillian, Thanks for arranging such a wonderful trip!! Our opinion are as follows: It was a very good experience dealing with Novaland. Our 1st contact was Lilian and she always responded quickly and helped us in amending itinerary till it fit to our needs. The hotels suggested were clean and comfortable and in good locality. The time arrangement were also perfect. The tour guides were pleasent and made our trip interesting. Initially, We were a bit worried as you have to bank in full amount one month before. The reviews on internet and the interacton with Lilian during itinerary finalisation made us comfortable. As regard to improvement, there are very little to comment but what we find,the breakfast in Seoul was always the same everyday and limited choices. Similarly at Jeju, it would have been better if they would have provided bread, butter etc with Korean style. Overall, we had a very wonderful trip. Looking forward to plan next trip with Novaland. Thanks

NLT-140408-YK36580 [Apr 11, 2014, from Canada]

Hello, Yes, we had a great time. Thank you very much for your hospitality, we are very appreciative of your help. Our tour guide was excellent and extremely helpful and accommodating. We did get lost and they were brought back to the tour with acceptance and grace. Many thanks, Kindest Regards, Deborah Bertram

NLT-140407-LK35989 [Apr 25, 2014, from America]

Dear Lillian, Our trip o Jeju was very good. Our tour arrangements were well organized and we had good weather so we could enjoy our travel on ttheTours. The planned schedule, the Hotel and the transportation were all very good and on schedule. Thanks for your assistance. Sincerely, Don Dippe

NLT-140406-TK35399 [Apr 23, 2014, from Sweden]

Hi Tina! We were so happy and pleased with the trip as a whole! Everything's fine with all of us, including the baby :) Apart from one small error, it said in our itinerary that our Jeju tour started at 9.30 in the morning, so we got quite startled when the tour guide called our room at 8.30 and wondered where we were? But everything worked out fine and everything else was over all expectations! I'll try to answer as thoroughly though to the questions below: I only have positive comments on all of this, from tailoring our trip, to the guides (Mrs Kim in Busan was truly amazing! So friendly, knowledgable, everything! She is the best!) everyone we came across we're very friendly and spoke good English. Only thing there might be to comment on was the breakfast service at Toyoko Inn/Busan. It was so crowded and a lot of people that we almost didn't make it before the tour. I know that this isn't your fault, but it was a bit annoying. Also in Jeju at the ever hotel. Their breakfast was delicious but only on for one hour - between 7-8! A little bit too short we thought. But everything else, too notch! For me it was a very special trip since it was my first back to Korea where I was born. It was overwhelming in many ways, but all in a positive way. Everyone we met were so friendly and saw me as a Korean and your people were also part of this whole experience. I will definitely go back!

NLT-140403-JK35097 [May 11, 2014]

Hi Peggy, I am well, Thank you very much. Overall, I was very satisfied with your services, and we had a really good time in Jeju Island. Thank you so much for your wonderful service :) Here is my full review: From my first contact with Novaland Tours, I was very happy with the communication - it was fast and efficient. My initial enquiry was answered in just a few hours - and within the next 24hours I was already given a tentative itinerary. I opted for a private tour for me and my 3 friends to Jeju Island, and Novaland gave me suggestions and plenty of flexibility to customize my tour. Each of my email was always replied by Novaland within 24 hours. Price was also very reasonable considering it was a private tour. I was initially slightly nervous transferring the money to a foreign account, but the payment all went smoothly. With regards to our tour, we had Mr. Hyung Dong Hak, a local Jeju native as our tour guide/driver. He was very knowledgeable about the area, and even took us to places that were not included in the itinerary as we were interested in learning more about Jeju Island. His enthusiasm and passion about Jeju Island really shows, which made us enjoy the tour even more. He took a lot of extra time and effort to do all this, so I would like to take this opportunity to thank him very much on his excellent services and would highly recommend him if anyone wants a good English tour of Jeju Island. If I were to suggest on anything to improve, it would be perhaps to keep clients updated regarding bookings etc. I was quite nervous after transferring the money and then never hearing anything from Novaland about our tour bookings, though whenever I asked Novaland reassured that the bookings are all done. Perhaps it would be best to forward us all the details of the bookings - e.g. flights earlier rather than waiting exactly 1 week before the tour. Thank you so much Novaland for arranging one of the most memorable trips of my life. If I have any more future trips, I would certainly consider your services in the future.

NLT-140331-TK36179 [May 8, 2014, from America]

Tina, sorry for the delay but the 17 days on the return cruise left us without a good option for doing email (without high charges). So, we have been home for one week and now catching up with important email.....such as with you. We value the arrangements that you made for us. Charlie was an excellent tour guide and driver. I especially liked the idea that there was another person along who could converse in English (she was from Brazil and good in English). The hotels were fine and represented good choices. The hotel in Daegu was much more convenient than the first suggestion. I recommend it to you. Jung Chung-IL and the drivers: the tour company president and the next day his brother, were fine and did their best to give us a safe and pleasant tour experience. Jung was very well informed and taught us a lot. His English was good enough but we had to work as going slowly and clearly as well. Maybe within the next few years we would like to see parts of Thailand, Vietnam and China. Would certainly expect to see something of Hong Kong as well as where you are located. Then perhaps to Shandong Province to see where my Great Grandfather's sister was a missionary for 20 years. All the best, Donald Little

NLT-140325-YK35519 [Apr 3, 2014]

Hi Joanna We are back in Singapore yesterday. Thanks very much for organising this wonderful holiday and following up with us on the details. The tour guide were very good and patient with us as we have a baby. Treated us like VIPs. We will not hesitate to take up another vacation with novaland. We enjoyed this holiday and will look forward to another one. Thanks once again.

NLT-140323-YK35017 [Jun 30, 2015]

Hi Joanna, We are back to KL safely today. On behalf of my group members, I would like to thank you for your superb arrangements on tour and meals. We all put on weight after taking all the delicious food !! Your guide Mr Jung is very very good. He is the best guide I have come across for all my overseas tours. He is passionate, possess good knowledge of everything and in spite of his age, he can walk faster than all of us. He took us to all corners of every destination without cutting short of any place which I am sure other younger guides may have skip some spots. We really have to salute to him. The Godopension is a good selection by you. (NB: all rooms are with attached bathroom) We all like this place very much. Your driver is also very good and he knows the routes very well. Very punctual and helpful. Once again, Joanna, thank you very much and hope to join your tour in the near future. Best regards Anita Wong

NLT-140322-MK33748 [Jan 23, 2019]

NLT-140322-EK37149 [Jan 1, 1970]

hi emma! Sorry for the late reply because of my very busy lifestyle. First of all, i would like to say thank you very much for your kindness and a very good travel consultant. Tthanks also to charlie, a good tour guide who accommodate and bring me in a very nice tourist destination and attraction in seoul. and also a very kind driver , i forgot his name , who drop off me at the incheon airport. Thank You! Thank You! Thank You!. See you next year when we will travel by group in south korea

NLT-140321-LK35065 [Apr 10, 2014, from America]

Hi Lillian. Thanks to you, for your patience and your expertise, our visit to Korea was very pleasant. The tour guides, drivers, the agent in Seoul office (I am sorry I forgot her name) were wonderful and very attentive. Only one "very minor" issue was the tour guide that I had could not tell me much about the places that we visited.....or may be there was not much to tell?! Other than that, he was great. I give a thumb up for everyone and will definitely recommend you and Novaland Tours to all my friends and will again seek for your assistant on my next trip to Asia. Sincerely, Natalie Phuong

NLT-140321-LJ31638 [Apr 29, 2014, from Australia]

Hi Lillian, Have only just returned from our holiday. Many thanks for all your arrangements. They worked very well and we did enjoy ourselves and felt we saw a lot of Seoul. The Korean dinner and show were most enjoyable, Might I suggest that you let future people know that you have to sit on the floor for the meal, my husband has had a hip done and he felt a little uncomfortable, had to keep moving around. The food was very good but it would have been nicer if the lovely waitress could have spoken english and let us know just what we were eating. The Hotel Sunbee was in an excellent position and very handy to everything. The tour guides were all good and spoke reasonable english and made sure we didn't miss out on anything. All pickups were on time and we never had to worry about anything All in all Lilllian you did an excellent job and I wouldn't hesitate in recommending your services to anyone I know who wishes to visit Korea or the Asian countries. The Nanta show was most enjoyable, we had never heard of it before and would never have thought of going to it without you to advise us. Lillian again many thanks Val & Barry Simmonds

NLT-140320-EK35579 [Jan 1, 1970]

Dear Joanna, Thank you very much for your service during we were in Seoul. we have good time with your team. everything was good. Hotels, drivers included your tourguide. Cheo is a good guy. only onething i will complain that in nam daimun market, the time was so short. only 20 minute, so I couldn't get anything.... :( the time in too long in the palace. but the whole program is OK... very good!. Thank you joanna. Joanna, I have plan go to Bangkok-Pattaya with my collegue. the duration is 4 day 3 night. could you arrange the destination and the hotel? and how much does it cost per person? we want 1 night in Pattaya and 2 nights in Bangkok. Thank you for your help us. best regards, hanny

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