Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-140603-PK35103 [Jan 23, 2019, from America]

NLT-140530-TK38185 [Jul 14, 2014]

1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide?s, drivers or others? attitude; hotels, transportations, scenic spots? arrangement; and any other words you would like to say to me. I have to say you did a good job in the booking of the Korean airlines to fly my family out from Jeju island earlier than our original flight. you also continue to update me the situation that day. Also, Elvis, the driver that picked us up that day...he was kind enough to stop by at the children clinic so my son could get the medical treatment. I never regret to book that day airport pick up, if I go by taxi I will definitely unable to find the children clinic. 2. Where can we improve to be better and stronger? Next time if there is a delay problem from Jeju perhaps you should warn your clients to listen to the airlines manager at the airport. If the managers said no flight that day better they re-booked the next day flight immediately by lining up again and try to get the earlier flight. We waited too long that day hoping to catch the late afternoon flight, the manager already told me that the weather is getting worse and no flight out. By the time we went back to the airlines desk we can only get the late night flight. So do share our experience with your other colleagues and your partners in Seoul. Also, do have doctors or hospital address at hand, especially those near to the clients hotels. 3. Any other valuable comments, travel experience and happy moments you may have. For the Jeju tour, the tour guide should tell us that the temperature in the cave was cold so we could prepare our jacket when we went into the cave. you could put this in your itinerary too. For the Udo island trip, the tour guide -- ms Rachel, she was friendly, informative and love to share the local products for us to try. She even called me the next day, warn me about the weather and also informed us where to find food in the airport. For the Udo trip, you should tell the company to have minimum 3 to 4 hours to tour the island. 2 hours was too short and we could not even have enough time to go to the light house as it was one of the land mark. It was a very rush tour around the island. For the pacific hotel it had excellent location and they gave us connecting room which was really good. Do tell the hotel that the carpet is dirty, so it is about time they should wash the room carpet. Well, this is what I can share with you and overall I do enjoy the tour even though there were hiccups (jeju weather and me n my son were sick) along the way and you did a good job... Best regards Sanwie

NLT-140520-EK36786 [Jan 1, 1970, from Canada]

just got back from Jeju fantastic trip everything was wonderful. very impressed with novaland and all your good work Emma. thankyou

NLT-140518-TK36552 [Jul 19, 2014, from America]

Dear Tina: Please, let me first apologize to you. I have had your e-mail for a long time and I had lots of opportunity to answer it but I have been lazy. I am sorry. So, let me answer each of your questions in order: 1. My brother and I love our tour guides in Korea and Beijing. Luwei and Mandy were great and fabulous. They treated us like family so much, we called them “mom and dad.” They were great and bent over backwards to meet what we wanted to do and where we wanted to go while sticking with the schedule. In Korean, Young treated us the same. We again had a great time with him. We went to the baseball game with him and he would take us to great places to eat while letting me explore my past. They were Great! The only two things that were disappointing to me was the tour of the old city in Beijing and see a typical house. In Korea, Young took us out to a place where you could get a spa treatment and buy soaps. They were two things I didn’t like. The rest was beyond our expectations. 2. I explained that in one. Get rid of the spa place in Korea and the typical house in Beijing 3. Luwei and Mandy! We just loved them and hated to leave China. We grew very close to them. They were truly like family to my brother and I by the time we finished. The same can be said for Young. I think in this case he grew close to us and hated to see us leave. We had a good time with him as well. I hop that answers your questions. I apologize for not answering sooner. I may use your service again. I am divorcing and am looking for a new wife. I have been corresponding with some women in China and may visit one in the future. I will definitely keep you in mind. Michael Wood

NLT-140517-EK38530 [Jan 1, 1970]

Thanks Emma-it was a good tour. We went to all key places. It was done in a timely manner.

NLT-140515-TK32124 [Jun 3, 2014, from America]

Yoon, our tour guide/driver was the best! He was always on time, courteous, always very enthusiastic, had good knowledge and information on places we visited, he seemed to know people all over the country. He was an excellent interpreter whom we used to interact with non English speaking Koreans we met. We saw all the places we wanted to see and didn’t feel rushed. Yoon always had a good place for lunch that featured the local areas foods. The Pacific Hotel was at least a 5 star establishment. Great location, extremely courteous staff, wonderful rooms, very good breakfast. The Concorde Gyeongju was a 2 star or lower, although the staff was courteous, the hotel is outdated and extremely run down, no air conditioning, very little maintenance or upkeep apparent. The Daegu Inter-Burgo was probably a 3 star The Haeundae Grand Hotel was probably 4 star, was very nice and in a good location. Very good breakfast meal. We would highly recommend NovaLand Tours to others based on our experience. We appreciate your (Tina’s) arrangements in making this a perfect trip. I feel we definitely got our money’s worth. 2. Where can we improve to be better and stronger? Better hotel selection in Gyeongju.

NLT-140512-YK37784 [May 21, 2014, from United Kingdom]

Dear Joanna. The trip to Busan was excellent. The transport, my tour Guides (Chool Kyun, Kim and Tai hoon Kwon) were efficient and caring. The programmes were very good. I seem to remember mentioning to you that the tours seemed a bit expensive; I had not appreciated that the guides were personal drivers; I had expected to be on some sort of bus but instead, we had a private personal service that explains the cost and it was worthwhile. The Indy Guest House was good and I enjoyed the experience with the young people who were there. The girls at the desk were delightfully friendly and helpful. The experience was much better than what I would have had at a standard American Hilton and really the costs were small. Everything was clean and well organised: I like making my own breakfast! Joanna dear, thanks for organising the trip: it was just what I wanted. I will bear you in mind if I make another Far East adventure. Keep me informed of any particular holidays that Novaland may be offering. Love REG

NLT-140501-YK36122 [May 8, 2014]

Dear Joanna, Thank you for your email. We had an amazing trip in Seoul! :) First of all, I would like to thank you for being prompt in replying to my email / questions. You were very accommodating and clear, and I really appreciate that. Secondly, I would like to commend our tour guide, Mr. Young. He is great and we really like him! :) He is very accommodating, nice and friendly. He also speaks English fluently. We can feel his love for his country and we started to appreciate the beauty of Seoul thru him. He also gives very good suggestions like where and what to eat! :) We enjoyed eating in Seoul so much! :) Lastly, kindly note that we availed of an additional 1-day tour from Mr. Young. Kindly check the details from him. Thank you and we look forward to arranging our next trip with you. We actually plan to go to Japan next year! :) Best regards, Aiem

NLT-140430-TK34839 [May 28, 2014, from America]

Dear Tine,Thank you for all your hard work.To say that we loved our trip would be and u deer statement.My daughter Joy and I had a life time of memories.Living here in Hawaii I have many Korean friends.I know the can be loud and pushy,and always have druama in their lives,but once your friends,forever friends. joy and I did more than the trip allowed,we went to the theater,out to dinner with Koreans we met,stayed another 2 days to enjoy the mountains and ocean. Thank you again for making this 80 year olds dream come true. Rose Meece Joy Marr mom 1. How is our service throughout your tour from any aspects you feel? Over all my Mom & I were very lucky- we had a guide to ourselves many days, and the other couple we joined up with was great fun and good company –so with only 4 of us...it was a pleasure It would have been nice to know I was arriving during a big big holiday week… and that the travel would be a bit longer due to the traffic!! Not that it would of made me change but just to know and expect it Tina and staff kept track of our tour and our end of trip shuttles, and tried to find alternative tours in other parts of the country for us..when we were on our own 2. Such as our travel consultant, tour guide’s-other than a few small times that the language barrier got in the way I felt the service was very good. drivers or others’ attitude; hotels,- I really liked the Pacific Hotel.. it was the best mix of quite, calm and good service with helpful and quality staff. The Grand Hotels in Busan & Jeju were too big and not as warm tho Jeju was very welcoming and tried hard to be helpful, shuttles were organized and on time. Transportations- our driver for Busan was not very helpful or talkative- but our guide “joy” was very good- this day was very long too due to Budda’s birthday I wanted to end early but it was hard to get the guide to understand that it was OK to cut our tour short –it was what we wanted… even though it was not how the day was scheduled..another cultural & language barrier thing- they wanted to be sure we got our tour and they did it right but we were sooooo tired…. Transportations for the most part all went well, I enjoyed the KTX very much, and the subway and even long distance buses… local people were helpful with taxis and bus fares-plane to Jeju was good flight and easy on & off at the airports scenic spots’ arrangement; and any other words you would like to say to me. I enjoyed the history though out the tour- the DMZ was much more interesting than I thought it would be, and the temples & traditional villages were great. We ate Korean every day and I really enjoyed all the meals… OF all of them –the Pacific Hotel has the best breakfast buffet- mostly all Korean foods 2. Where can we improve to be better and stronger? I was not excited about the last minute stop at the cosmetic place… it had been a very long day –we were all in agreement that we were done and ready to go back to the hotel, but no… our Guide Chul did not know how to get to the location and was surprised himself… not sure why this was added last minute… 3. Any other valuable comments, travel experience and happy moments you may have. Travel was pretty easy, through out the country, locals were truly friendly and generous- I really liked seeing the Budda temples on Jeju and in Seoul

NLT-140429-MK36809 [Jan 23, 2019, from Brazil]

NLT-140425-YK35650 [Jan 23, 2019, from America]

Hello Joanna! We are very happy with the wonderful tour you put together for us. The itinerary, the guides, the hotels and the food were all excellent! We have the most wonderful memories. The guides were all vet flexible and they helped us make good use of our time. They were always open to different things we wanted to see and gave us great ideas. Sorry we got your message too late about alternative to the airport transfer. Is there any chance we could receive a refund for that one item? Many thanks. Denise

NLT-140422-PK37923 [Jan 23, 2019]

NLT-140415-EK37201 [Jan 23, 2019, from America]

NLT-140413-TK32391 [May 3, 2014, from America]

Dear Tina: I just returned home from our trip to Asia. After taking your tour in Seoul we also spent time in Vietnam and Cambodia. Thank you for making our time in South Korea so enjoyable. Our tour guide was always on time, very knowledgable and a delightful host in showing us the city of Seoul. Novaland Tours is a very professional organization and I would not hesitate to recommend you to anyone interested in traveling to Asia. Thank you Harold Hall

NLT-140413-CK33084 [Apr 30, 2014, from America]

Hi Cindy Thanks for organizing the tour for us. First of all - our compliment to you. From the first contact you have been a joy to work with. Your are professional and very serviceminded. Except our gratitude. Everything worked out very well and we had a great time in Korea. The hotels was very good, both standard and localitations. The service in the hotels and from the drivers was excellent. Nothing to complain about. The guided tours in Seoul and in Busan was also very good, lots of interesting places to visit and small groups, that gave us lots of time to ask questions and take foto. Specially mention the 73 years old guide Joung in Busan - he was absolutely great. The first day he guided just the three of us in his private car! If I should give a little negative feed back I might mention the guided tours at Jeju. The groups were too big 35 and 36 people. The first day was quite stressing. The guide walked very fast, gave us noe time to foto. Since the group was so big, and everyone wasn't able to walk as fast as the guide, the group was stretched out. The guide didn't wait for the whole group to gather up before she informed about the seeings. So a lot of the group got no info at all. The second day was a little bit better, but the group was also here to big. Smaller groups would be better. This is just a little constructiv feed back About the misunderstanding in Busan. Since I'm private in a middle of a moving process I had disconected my printer, so I didn't bring the arrangements in hard copy, but I had all the travel information on my tablet. Since both my friends had printet out the info it was easier that one of them kept us daily "updated". Unfortunately she missunderstood the pick up arrangement from the hotel in Busan. She mixed with the Jeju pick up, saying that we would be picked up by the hotel shuttle bus - thought that was in Busan. She asked the reception at the Busan hotel and they confirmed that it was a airport transportation at 2:00PM, but they recommended that we took the 1:30 PM shuttle, which we did. So that's the reason, sorry about that, given you all the trouble. Give also our excuses to the driver. All in all, we are very pleased with the arrangement. This was the first time anyone of us used a non-norwegian company for a tour in Asia and we will have no problem recommending your company to others. Ufortunately (for you) have we already visited all the other countries you mention. Thanks again for arranging a great vacation for us. Greetings from Norway Lill, Torill and Sidsel

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