NLT-141016-FK39620 [Jan 1, 1970]
Dear Alice Busan Trip is fantastic, all was done perfectly and the tour guides were indeed extremely professional and friendly . Totally no complaints from our side. I have another friend looking to Busan too. Can i recommend you directly? Which email address can i advise her?
NLT-141016-CJ39950 [Jan 23, 2019]

NLT-141015-YK51681 [Jan 1, 1970]
Dear Joanna, I wish you & your family happy new year too... Btw,just want to said thank you for your arrangement our trip to Jeju last 2 month. I & my family very happy & enjoy our trip in Jeju. The tour guide very helpfull & nice...he always take care my daugther. Thank you very much. Regards, Kim
NLT-141012-LK35267 [Jan 23, 2019,  from Australia]
Hi Lillian, Sorry I have taken so long to get back to you. Thank you for organising out holiday which was enjoyed by all. No hiccups but perhaps a few comments both positive and negative. · Seoul – Plaza Hotel perfect location although the transfer driver had trouble finding it, we drove around the block twice as there is no obvious signage at the front. View from the room to the Palace etc was wonderful. First two days tours were perfect and informative good guide. The DMZ was very informative and a great experience. Our guide was not aware that we were taking the train and did not have the tickets, he had to call your office and have them sent to the hotel. The tour on our return to Seoul to the Changedeokgung Palace was good where the guide provided a lot more information which built on the first guides details of the palaces. However, the Fortress visit was disappointing as the guide seemed to rush us and we saw only the wall near the carpark and were not made aware of the extent of the fortress nor did we use the train/tram to go the hill area. · Gyeongju Station- taxi drivers were most helpful and organised 2 taxis. Yangdong a bit disappointing as unfortunately most of the good houses were not open. Anapji Pond (at dusk) was great, Tumuli Park interesting. Heinsa Temple was a long way to go but again interesting. Although we added the Persimmon Wine Tunnel to our itinerary it was the most disappointing of our whole trip and therefore we cannot recommend people to go there. · Busan – Haeundae Hotel was a very tired and we suggest you find other hotels. Tongdosa Temple was an experience as it is an operating temple with Monks going about their daily prayer rituals, which we were able to be involved in. Our airport transfer guide to go to Jeju had a sign in Chinese which we could not read and therefore we ran nearly 1hr late and nearly missed our flight. It is essential that these mistakes do not happen. · Jeju – Our guide was absolutely perfect and we can recommend her highly. She rearranged our itinerary to suit the weather and added to and took away sites as if she knew what our preferences would be and this was perfect. Trick Art Museum, Loveland (added by our guide), Seongsan Sunrise Peak, Manjang Cave, Mysterious Road were all great, Hallim Park however was disappointing. I again thank you for your organisation and wish you well in your career. Kind regards and have a nice day Peter
NLT-141012-FK51722 [Jan 1, 1970,  from Canada]
Hi Alice, I thought the service provided was excellent and was very impressed with how you responded to the date change at the last minute. Our tour guide, Ms Kim, was wonderful. She was so sweet and we enjoyed the day with her immensely. The driver was very nice as well and efficiently drove us to all the sights and safely back to the ship. We really enjoyed the sights and the time we had at each stop. We saw far more on our tour than what was offered through Princess shore excursions. Lunch was probably larger than we required but it was very nice to try the local cuisine. I would definitely recommend your service. It was an exceptional tour and very good value for a private tour. Many thanks for all your organizing. Regards, Marj
NLT-141010-YK50487 [Oct 29, 2014,  from America]
We (I am American Caucasian and my wife, Shiony is Filipina) stayed in the Sunbee Hotel for four nights, which was centerally located to lots of shopping and eating places. It was a five star "in our book". I enjoyed all of the Korean food and especially their Soju wine. The Novaland Tour guides were very knowledgable and explained every stop we made with great detail. The planned program was also excellent and tailored to our desires. I wanted to see the DMZ area and found it to be the highlight of our stay for me. Korea is very modern and very clean. We felt safe as the Koreans were very friendly and extremely helpful when we got lost. But that is how you see new places and meet different people. In all, we were very pleased as this was our first time in Asian countries. Bob E, from California, USA
NLT-141010-EK39367 [Jan 23, 2019]
Hi Emma, Sorry for the late reply. Was busy this 2 weeks. Anyway how are you. Hope you are fine! We are very glad and happy with the tour arrangement. Everything went smoothly and glad that the local guides are friendly and helpful. Please read my remarks as below on your questions… 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guides, drivers or others’ attitude; hotels, transportation, scenic spots’ arrangement; and any other words you would like to say to me. - The arrangement of tour was great. Everything went smoothly. Flexible and no rush. - Local guides. a. Busan “Ms. Kim”: She was very friendly and we have a great time with her. She accompany us all the way during our tour. Her English is not the best but we don’t mind at all as we understand what she tell us. b. JeJu “Mr Victor” : I was surprise when I meet him at the airport. I was expecting a Korean local guide and when I meet him only get to know that he was a Russian who leave in Korea for more than 15 years. I don’t mind at all and was surprise that he is very informative especially in Jeju. He is very friendly and helpful and show us around during the tour. One thing I like to touch is that the transport “Van” is old but still comfortable. c. Seoul “Mr Yong” : I have to say this first. Among all the local guides. Myself and my friends specially likes Yong allot. He is friendly, patient, informative, funny and moreover he know what we want most. He will ask us what we would like to do especially on local foods in which we have not tried on Korea. I can say during our tour we treat him as a friend more than a local guide. Please do say HI to him for me!!! Local Operator “Ms. Emma” : Hi Emma. Thank you so much for your patient and guidance with us for planning our trip. I know that we have ask allot of things and change allot in our itinerary especially on hotels and also the quotation and we are glad that even we demand allot of things you show your patient and willingness to help in our planning of the tour. A million thanks to you. J You have really show your helping hand to us and we really appreciate it. Should have meet you in Seoul if I have a chance to treat you Caffe Bene J. Thank you again and hope can work with you again. 2. Where can we improve to be better and stronger? Operation side for planning and reverting emails and quotation I can say you are splendid in this field. The proposal was straight forward and informative. Local operator was helpful and show her concern on planning the trip. Not much I can say on this just keep up the great job. There is one thing that can improved which is during local flight check in and also boarding the KTX train . It will be great that information is provided on how and where to check in. For us we are able to manage and ask around but it will help allot if guidance is provided prior to check in. The KTX Train boarding ticket shown in local Korean language and we do not know where exactly to board the train until we are guide by other people. This will help allot if prior guidance is provided. 3. Any other valuable comments, travel experience and happy moments you may have. I think I have elaborate my experience as above. Overall I can say I’m happy with the service. Great job and keep it up. Will surely recommend to my friends and colleagues. Thank you and have a great day. Hope we can work again in the near future. Arik Kong
NLT-141006-FK50881 [Jan 1, 1970,  from Israel]
1. Dearest Alice I just landed back in Israel. I must say I don't have enough words to express my deepest gratitude to Nova Land and to you Alice in particular. Our trip success went beyond my expectations thanks to your hard work and concern. Thank you so much for taking care of us so patiently and for being attentive and responsive to our every need. I was so concerned in the beginning but very fast realize I could count on you to make our trip plan go smoothly. So I want to thank you again and again for everything you have done for me and the ladies. I could not get any more satisfied. I would definitely recommend Nova Land to everyone I know. Obviously the ladies traveling with me share the same view. Feel free to give my Email to anyone who needs recommendations on your line of work. . Praise for Nova Land . And particular Praise for Alice. Our wonderful, wonderful trip consultant. We really appreciate Alice's efforts. My deepest gratitude All the best Yours 2. Dear Alice Settling down and getting back to the routine has been a little tough. I wish we could still be on our trip. Like I promised I wrote a review of Novaland Tours on Tripadvisor. I hope you saw it. Again I would like to thank you and Novaland for taking such good care of us. thanks to you we really had an unforgettable trip. I assure you I spread the good word about NovaLand to everybody. A few thoughts I have had which I thought you should be aware of.. Our guide in Busan Kim Hyun Suk was the best out of the three guides we had. Also, in my humble opinion, the best lunch plan you can offer is probably a buffet where you get more variety of foods. The Korean food is really tasty but sometimes it was a little too hot and spicy. Though we loved the cultural experience we were happier about the buffet. Another thing...on our flight to and from Jeju though our luggage was heavy they didn't charge for overweight since we told them we got straight from an international flight. That's all from me thanks again for everything. Yours Osant
NLT-141003-YK39702 [Jan 23, 2019,  from America]

NLT-141003-EK39541 [Jan 1, 1970,  from America]
Hi Emma – first full day back in the states (we had a stop in San Francisco) and I am still getting acclimated to the 13 hour time difference. Please see my comments below. 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. Both my son and I were extremely pleased with the planning done in advance and our two tour guides. Both of the guides were knowledgeable, flexible, and extremely courteous. We had great “planned” sites and some spontaneous sites (a paper-making company and a native market). We learned a lot from them about the history of Korea and about the Buddhist religion which made the whole trip so interesting. We did not like the hotel in Andong. Although it was very new, it was in the middle of nowhere, service was not very good, and although it was “high-tech”, the basics were missing (there was no shampoo or conditioner in the room, there were only 3 hangers, just to name a few). We loved the hotel in Gweonju – in fact, loved everything about Gweongju and would definitely visit there again. Some of the highlights: Tumulli Park with the burial mounds; Haeinsa Temple; Hahoe Folk Village; and the Confucian Monastery. Very much appreciated being met at the train station in Seoul – unexpected but helpful. 2. Where can we improve to be better and stronger? You might want to warn travelers that many of these sites require a bit of rigorous walking/climbing. As a 69 year old with a bum knee, some were very challenging. However, the guides were great about helping me maneuver steep stairs. 3. Any other valuable comments, travel experience and happy moments you may have. My son, who was born in Korean, says he came back with a better understanding of who he is and pride in being Korean. I thought that was a wonderful aspect to the trip.
NLT-140929-FJ39915 [Jan 1, 1970,  from United Kingdom]
Dear Alice, We are now at Narita airport, about to depart for Seoul, assuming we are fortunate enough to miss the looming typhoon! I would like to thank you so much for organizing our two week trip, travelling around Japan, it has been truly wonderful. We have both loved the culture and people of Japan, the sights, cities, countryside, scenery, and the museums in Nagasaki and Hiroshima. This has been our first visit to Japan, but we have both enjoyed it so much that we have decided to return again, hopefully in 2016 sometime. There were only two very minor issues during our tour that I feel you should be aware of: 1. The ryokan hotel in Hakone, was not aware that my wife was a vegetarian. I had booked dinner when we arrived at the hotel for 7pm, and when we arrived at the restaurant they had no vegetarian food prepared. This was not a major issue, as they did eventually prepare vegetarian food for her, but it did involve a slight delay. Perhaps I should have confirmed the fact that my wife was a vegetarian when I made the dinner reservation, but I had assumed that you had done this when the hotel booking was made by yourself. 2. The hotel room at the Granvia in Osaka was far too small. Every hotel that you booked for us was excellent, in terms of room size and standard of room. This room in the Granvia, however, was really tiny and did not meet with high standard of room as in all the other hotels that you booked for us. It was most certainly not the four star rating that we expected. This is a minor point in the overall scheme of our trip, but one that I feel you should be aware of for future bookings for your clients. One of my friends is hoping to visit Japan next year sometime, and I will have no hesitation in recommending both yourself and Novaland Tours, to help with arranging and booking his trip. Thank you once again for arranging our trip around Japan, it has been a wonderful experience.
NLT-140921-FK32916 [Jan 1, 1970]
Hi again! Good morning. Its raining today. I heard there's a typhoon approaching Jeju. Glad were flying back to Seoul today. The hotel we stayed was very comfortable and accomodating. Staff were very nice and resourceful even if there's a little language barrier. And the ajumma who'S preparing our food is very motherly. Food is great too and healthy. I have to mention this..the people in Jeju are very kind. We felt very secure. The taxi drivers, security guards and the passersby that we asked for direction...they made our trip very memorable. We love to come back. Over all Jeju is one of the best place to visit. I would surely recommend this to everyone I know. Thanks a lot Joanna. Thanks a lot Novaland! Jamie
NLT-140917-EK50764 [Jan 1, 1970,  from America]
Hello Emma! I am doing very well, thank you for asking! Yes, I had a great time during my tour and learned many new things! I honestly couldn't have asked for a better tour guide. Everything that I learned was priceless! Brian was very kind, informative and knowledgable. He was prompt and had a very good attitude and outlook. Very helpful as well so I really appreciate that too. There are no areas of improvement that I can suggest! I was able to experience great foods and see many wonderful and historic places. If I get a chance to re-visit Korea again, I will definitely use Novaland Tours again and would highly suggest to anyone else that I know. Even though being a foreigner, I was very comfortable and excited to see everything. Haha. Every moment that I was able to spend going around to different places was memorable. I will never forget the awesome experiences! Thank you again for the opportunity to see the Nanta show. It was a very fun show and I am thankful that you allowed me to see it. I am glad that everything was able to work out well in the end with the scheduling. Thank you again for keeping me informed and helping to work things out. ^_^ Until next time, Take care!!! Thank you again!! Dominique H.
NLT-140914-CK34764 [Jan 23, 2019]

NLT-140913-YK50820 [Jan 1, 1970,  from America]
Hi Joanna, I wanted to thank you for creating a great itinerary for me. I enjoyed the tours! All the best, Dhinesh
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