Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-141121-EK52322 [Jan 1, 1970]

Hi emma, I am back now in Dubai. Thank you for giving me such beautiful itinerary. i had a great time and wonderful memories in Korea. Hope to travel with you in my next trip.

NLT-141116-LJ52375 [Jan 1, 1970]

Hi Lillian, We had a great time. We had a very flexible schedule which made it great. I’ll give you feedback on the tour arrangement in future e-mail. I have another upcoming trip for Tokyo (March 2015) for around 21 pax. I’ll be keeping in touch when I have all the flight details. It will be 5 days 4 nights. Maybe for now, you can suggest places to visit. Important is Mt. Fuji. Thanks. Wilson

NLT-141116-EK37771 [Jan 1, 1970]

Hi Ms. Emma, We are back here in the Philippines. We had fun in Seoul. Our tour guide, Mr. Robert Lee was very good. Learned so much about Joseon dynasty. And the lunch (chicken soup with ginseng and cucumber kimchi) was superb. It was a wonderful vacation. Thank you. regards, Mina

NLT-141115-EK52723 [Jan 1, 1970]

hi Emma, I can sum up the feedback with the words : Excellent Service and Wonderful experience. From your prompt and detailed response , to our tour guide/driver Mr Lee Sok Bee, we have been very impressed with the professionalism and knowledge. Special mention to Mr Lee, who was very knowledgeable and open to sharing with us not just the touristy details, but in response to our questions on other details on Korea. His professionalism, friendly nature, flexibility and good initiative has made our trip a pleasant and wonderful experience. We will definitely engage Novaland tour again on our next overseas trip :) cheers, Kb Lim

NLT-141104-MK51407 [Jan 1, 1970, from America]

I thought our driver was excellent.

NLT-141104-EK39704 [Jan 23, 2019]

Hi Emma, Sure. My family and myself were very pleased with Young's thoughtfulness and attentive service during our stay in Seoul. We were touched when he got us supper upon hearing that we had not yet had our dinner when we reached seoul on first day. The itinerary was well executed and we liked that we were able to have flexibility and Young was always accommodative. He really went extra mile for us and that was much appreciated. He gave many suggestions on local cuisines which were delicious. His knowledge of history of korea was superb and he explained well. But he wasn't much a shopping person so was not able to give advice on what to buy. I also liked to express my thanks to Emma for being patient with my many queries prior to the trip, and my last minute checks on the hotel. On hindsight, I should have chosen 4 star hotel in seoul from the beginning to provide more comfort to my parents. My sis was not too happy about holes in her towels while staying in sunbee. While we did not eventually change hotel, we came to appreciate the hotel's location. The only regret was that we didn't have too much time to explore the areas around where we stay. We also did not manage to try on traditional hanbok and take pictures. Jeju was beautiful and my kids loved the jeju grand hotel while my parents enjoyed the buffet breakfast. Victor was professional in bringing us around to the places that were in the planned itinerary. However, it would have been better if he could share about what to buy in jeju or where to eat near where we stayed. We would like it better if he had dropped us off at the hotel on the second day evening rather than outside though we understand that we were late in getting back to hotel that day (after 6pm). Of the attractions ins seoul, we liked the palace, folk village, museum, seoul tower and this place that young brought us to which I can't remember the name, and Everland. Nami island was too far and we could have skipped it. Jeju attractions like trick eye, teddy bear museum, hello kitty island, green tea place, and the waterfall were nice. The caves were too dark and long walk. Overall, we had enjoyed the trip especially with Young's excellent service. Does novaland also provide guide in Taiwan? We might want to go there next year.

NLT-141103-TK50822 [Jan 23, 2019]

NLT-141028-EK50754 [Jan 1, 1970]

Hi Emma, We're back home, it is a very wonderful experienced everybody is hppy and satisfied with the services they had given us. All your staffs are so nice they are very accommodating especially our tour guide he is always on time and one time i like with him the most is he wants to make it sure that everybody is safe and happy. Next time we will let you arrange our next tour again, when is the blossom season in japan. thanks, gerry

NLT-141026-LK37485 [Jan 1, 1970, from America]

After organizing a two week visit to Japan we decided to add a few days in Korea because we want to and it is such a short jet ride away from just about anywhere in Japan. The two countries share a very long historical(cool), cultural(very cool), religious(Buddhism plus) and violent(not so cool) history that makes them a very interesting combined travel experience that I would recommend to any traveler. After much consideration we went with Novaland Tours for our Korean visit primarily because of the extraordinary assistance of our online consulatant, Lillian Lin. We actually added several days to our plans for our Korean trip after discussing our many visit options with Lillian. She was patient, professional, responsive and thoughtful at all times. Lillian organized all of our in-country air, train and tour transport which included airport pick-up and drop-off, small group tours(2-5) in and around Seoul and Busan and bus tours on Jeju Island. All of our itinerary was excellently planned by Lillian working with local providers and then executed with perfection in all ways by the tour staff in such a way that we always felt comfortable and like we were very welcome as friends and, maybe, even family. Ms. Jina and Robert in Seoul along with Mrs. Kim in Busan were excellent tour guides with a thorough knowledge of their respective locations and wonderful hosts for their country. The Jeju tours were large group so we really didn't get the personal contact with the guides that we had elsewhere but they were competent, friendly and knowledgeable. Korea is a peninsula which has been over run by Russia, China, the Mongols and Japan among others over the centuries and eons. Japan occupied and ruled Korea from 1910 to 1945. The two Korea's today are the direct result of the treaties ending World War !! and "temporary" Soviet and USA bifurcation of the country pending Korean self rule and the subsequent Korean War in which China joined N. Korean forces against U.N. forces. The United Nations Korean War Cemetery in Busan is a heart rending and sad reminder of this part of Korea's history. S. Korea today is a reflection of this history of other nations occupation over the eons. However, they also have a rich and unique Korean culture which you will see in the cultural villages, dances, historical dress, Buddhist temples, public markets, museums, etc. Korea is a vibrant, interesting, traditional and modern experience. We have traveled extensively, including in Asia, and Korea is a must see. It's economy seems to be coming back as is the world in general. They are building high-rise apartment buildings like crazy but with much more architectural appeal than China. They have a very good highway system and there are lots of newer cars on the freeways and they drive on the right side of the road for all you USA tourists. However, the traditional is also very important to Koreans and they are aware of their past and its importance while they build a modern economy. Major corporations play an extraordinary role in Korea as does the K-Pop music, Korean Drama industry and other cutting edge Asian entertainments...tourists from other Asian countries flock to Korea for all of these attractions, shopping and the more traditional. Bus loads of Chinese tourists come to S. Korea to play and shop as their economy improves. Given this tourism influx S. Korea is a multi-national experience in which you share your tour and personal time with people from throughout the world. Go to Korea...check in with Lillian at Novaland. Include Seoul, Busan and Jeju on your itinerary. Have a good time!!! Visited November 2014

NLT-141025-CJ50278 [Jan 1, 1970]

1. How is our service throughout your tour from any aspects you feel? Such as: My work, such as the scenic spots’ arrangement, etc; - It was a very pleasant experience to have you as my coordinator. You were very easy to communicate with and you were very responsive and efficient with changes, questions and what not. you were very clear and gave good feedback. little issues i encountered: 1.) in the hotel Arrangement, we weren't informed with : the 3 pax 3 bedroom OSAKA VISTA HOTEL was in 3 separate floors. i suggest that this guest be informed with this as i was a bit suprised. 2.) Check out time at Hakone Hotel was 11pm.. we were not informed of the check out time and i guess they tried to tell us one hour before check out time through phone but we could not understand each other we failed to check by 11am so we were charged 1000yen per room. maybe guests can be informed of standard check out time in Japan and that there will be cost if passed the time. 3.) Since we know we are going to be picked up 12:30PM , we thought we could have lunch at Hakone Hotel.. but lunch was not served. So this is when i contacted you to contact Lilian if they can pick us up earlier so we can eat. THANKS SO MUCH for helping me with this. you were very responsive :) Tour guides: their attitude, level of expertise (knowledge of the attractions), etc; am sure you have an idea with my sentiments on tour guides. honestly, it was a bit of waste because Tokyo and Mt Fuji tour guides were not good at all. they failed to spark our interest on the whatabouts of the place, people, culture, etc. David (my fuji tourist guide), even just left us to go around the area and also waited in the bus for some parts. crazy i think hehe. Kyoto tour guide is the BEST! we were all so happy with him. the kids loved him and he was able to answer all our questions so clearly and thoroughly. he was very very helpful with a lot of things as well. Drivers’ attitude and how about the transportations?; all drivers were okay except . Their attitude were all very helpful and honest, nothing got lost or anything. excpet that our tokyo driver dropped us off the street to walk to the hotel even though the hotel had a loading and unloading area. It was a bit of a hassle to bring all our things and kids with all the people at SHibuya crossing area. Transportation/Bus is okay... everything seems to be working well. it was nice that we had a lot of space to ourselves. Hotels: how do you feel about the each hotel? The Hotel locations are absolutely perfect. the food and space is really good with the price. all are easy, convenient and very clean. And any other words you would like to say to me. THANKS SO MUCH!!! oh can i request from lilian some of our family pictures :) 2. Where can we improve to be better and stronger? i guess better TOur Guides :) 3. Any other valuable comments, travel experience and happy moments you may have. A lot of happy moments. I am really greateful Lilian was there. she was indeed very very very helpful, pleasant, nice, and patient with us :)

NLT-141023-EK50999 [Jan 1, 1970, from Israel]

Emma, I really appreciate your concern about us and the fact that you want us to be completely satisfied. We had a very good day today. We visited all the places in your program and more. Kim took us to a dinner of our choice. The room temperature was adjusted, as you have suggested, by opening the window. We are looking forward to the trip tomorrow and the ride to Seoul. By the way, are we going to meet you personally in Seoul? We would like that very much, so that we will have the chance to thank you in person. Best regards, Michael Perry. Emma, We have arrived home safely. We would like to thank you again for the trip you have organized. We enjoyed it very much.

NLT-141020-EK51043 [Jan 1, 1970]

Dear Emma, We are back in Singapore after a wonderful and memorable trip to Seoul and Busan. The accommodation and food were well located and the service was good. Please convey our thanks to the guides, Mr Cho of Seoul and Mrs Kim of Busan who were knowledgeable and considerate. Our only negative experience was being kept waiting on 2 occasions for almost an hour each time by the drivers - once by younger the tour guide in Seoul, and the other time by the elderly driver taking us to the airport. Otherwise, the trip went well and we enjoyed the magnificent scenery and interesting sites. Regards, Latha Nair

NLT-141019-YK50441 [Nov 2, 2014, from Australia]

Our group consisted of 10 people aged 22 to 95, and Joanna at Novaland Tours consulted with us in great detail so that all the participants had plenty to do and see. It turned out to be a perfect trip. Our guide Mr. Yoon was always cheerful, had lots of information and answered our numerous questions. He also pushed the wheelchair for our senior up and down hills. He introduced us to local Korean cuisine. The driver Mr. Lee was skillful and the bus spacious. We enjoyed all the sight seeing and all the hotels. Everything went smoothly and was enjoyed by all of us.

NLT-141018-FJ50527 [Jan 1, 1970]

Hi Alice, Thank you for arranging the tour for us. Glad to provide feedback that might help you improve your services or for whatever purpose it may serve. The tour in itself was great. I love the fact that we are able to customize the tour according to our needs and preferences. I appreciate you being able to provide us with alternatives based on our budget. The Tokyo City tour you customized was packed and practical considering our limited time in Japan. Did not have any complaints with the Mt. Fuji tour your arranged through Sunrise Tours. Would have loved to have been informed though that Disneyland on a weekend is not the best idea, as there were literally thousands of people which resulted to us being able to only enjoy 1 ride. Nevertheless, we enjoyed it. Really appreciated as well your hands on and timely response to my emails. My suggestions for improvement: - Send at least a day in advance the name and contact details of Driver to be assigned for each day of the tour. - Lilisu was very friendly and accommodating, and tried to answer all of our questions, however, I feel she needs to be more organized and knowledgeable of the tour and sites she presents to the tour group. She seemed to be new at her job, and was not very familiar with lay-out of the Tsukiji Market, Tokyo Tower, Sensoji, etc. Hope this helps. Really had a great time in Japan, and looking forward to doing business with Novaland again in the future. Thank you, Diane

NLT-141017-EK37280 [Jan 1, 1970]

Hi Emma, The trip was great and memorable. We both enjoyed the tours and the time spent in Korea. The Tour Guides Mr. Lee and Mr. Chul has been very informative in terms of the history and information about the palaces, Nami island, the village, etc. Please see comments in purple below. 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guides, drivers or others’ attitude; transportation, scenic spots’ arrangement; and any other words you would like to say to me. The Travel Consultants were very helpful in giving their proposals. It is amazing how quick their responses are to my customization of tours. They have also recommend other locations to fill in for the tour. I am very satisfied with the tours that was proposed. Also, the tip on gratitude for tour guides was also helpful since the amount given in the Philippines is different from Seoul. J Mr. Lee has been very informative with our city tour. He would recommend when to take a break and help us in taking picture. What I like about him is that, he is able to find good Korean restaurants and gives us time to go around on our own to look at some stores and shops. Probable what I didn’t like but not that major is when we had to park. I was expecting that he would be dropping us in one spot while he looks for parking. Mr. Chul is amazing! He took us to Nami Island and took pictures of all the iconic spots in the island. He also bought some bread which was delicious. Also, he explained the history of Nami and how it was developed. J For Day 3, Mr. Lee accompanied us to the spots of available rides. Although it was raining, he was able to take nice pictures of us and we still got to see the whole everland. Hotel transfers from Airport to hotel was fine. From Hotel to Airport, we were a bit annoyed since the driver was driving slow and we were swerving because he was watching the news while driving. But all in all, the trip was the best we had so farJ 2. Where can we improve to be better and stronger? So far, everything was great. We don’t have any complaints. We enjoyed every minute of it J 3. Any other valuable comments, travel experience and happy moments you may have. Keep up the good work! And Thank you for the extensive planning.

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