Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-141224-EJ52089 [Jan 1, 1970, from Australia]

Hi Emma, I think my client are busy and also the husband was sick the last 3 days before they finished the tour. And she message me the last day before they depart from osaka, he was admitted to the hospital with the tour guide As i know from the whats app she send during the tour they were happy. Thanks anyway for your service to my client. Kindly regards, Esther

NLT-141223-LJ52918 [Jan 1, 1970, from America]

Hi Lilian, I received it.. thank you. From a feedback perspective: 1. I wasn't sure why we had different tour guides within each city. It would have helped if they were the same. On the first day of the tour, the person wasn't really ideal as a guide as the tour guide barely shared the city knowledge as compared to the 2nd tour guide. We reduced some of the visits on the first day as we didn't have enough time but things like Gion area would have been a better suggestion than the tea ceremony. The palace too was closed and it would have been great to know that earlier and then re-route to a different day instead. In Tokyo, the guides were able to adapt to what we want and it would have been helpful to know the following: checks to the imperial palace entrance cold have been vetted prior so that we don't have to miss it not knowing that mt Fuji was probably not a feasible option as we could not go up, we re-routed to the city so we didn't go there. My son and I also had a cold so not sure if the costs weren't offsetted with something else. on the day of departure, my sister commented that the driver sending them in the morning drove way to fast and he was fairly sleepy. Hope this helps..

NLT-141222-TK51520 [Jan 1, 1970]

1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. Overall arrangement was fine. The driver and tour guide is very very friendly i'm happy with the services rendered to me and my family. 2. Where can we improve to be better and stronger? To be honest not sure as my family and I had a good time. 3. Any other valuable comments, travel experience and happy moments you may have. Overall travel experience was great and my family and I would like to thanks all involved for making it an enjoyable experience for me and my family.

NLT-141221-TK53710 [Jan 1, 1970]

Hi Tina, Thanks for this note. Sorry for the late reply. We only returned from Jeju Dec 28, and was busy with other things unable to reply your email until now. We would like to put on record our sincere appreciation and thanks to your company, for an excellent service from our guide, Helen Kim and the three drivers who picked us up. They were friendly, helpful and most important, flexible as requested. Ms Kim was particularly helpful and good in making adjustments when we needed it, especially since we had an elderly person with us. We are satisfied with the level of service and assistance given to us, and will be happy to recommend to our friends if they plan to visit Korea or any of the countries Novaland operate it. Thank you and best regards

NLT-141219-MK38584 [Jan 1, 1970]

The tour is great. We really enjoy it. The tour guides, Mr David and Mrs Kim is great. However, my cousin would like to complaint the last tour guide miss Susan, who lead us to the airport didn't serve us well. We suffered losses on the tax refund especially my cousin who bought a lot of cosmetics due to wrong information from the tour guide. Her attitude is not friendly too. The others was good and I will recommend friends and relatives to your company but please no miss Susan.

NLT-141219-FK50683 [Jan 23, 2019, from United Kingdom]

NLT-141219-CK38720 [Jan 1, 1970]

Hi Cindy, We were very satisfied with the tour and the tour itinerary you gave us. John was very patient especially since we had plenty of children with us and he had to make sure everybody was together as a group. Meals were very good too but could have been more diverse. Overall we have nothing to complain about. Everything went well and thank you to Novaland for making our dream vacation a reality! Thank you Cindy, thank you to John and to our driver for keeping us safe! Happy New year, Tina

NLT-141213-MK38662 [Jan 23, 2019]

Hi melody, Good morning to you. Yes, we have arrived singapore safety. I really appreciate your help for my this trip to korea. All my family really enjoy for this trip as I based on the tips that they gave to the tour guide and driver. I will definitely write a good feedback about novaland by this week

NLT-141212-EK53269 [Jan 1, 1970]

Dear Emma, The trip went perfectly well as planned - pick ups from the airports and subway station, tour guides and the food recommended. These would not be possible without Daniel (Seoul) and Kim (Busan). They are an asset of your company. Kudos to them! Daniel is utterly enthusiastic, knowledgeable and goes extra mile to assist me as his working hours had ended hours ago. As for Kim, she has a great sense of humour and passionate towards her job. Even though, my parents are Chinese-speaking, to my surprise, she engaged my parents to the conversations and activities. Both, Daniel and Kim have awesome service attitude. When I raised a request, they would try their best to fulfil. Nevertheless, many thanks to the drivers - Elvis, Mr Jacky! The rides were smooth and they handled our luggage gently. I hope you would be able to relay my sincere appreciation to them. The down side of the trip is the Yeha tour in Jeju (2-day tour). First day of the trip was pretty organized between the English and Chinese speaking tour guide as they sat us separately according to our language preference. However, the second day of the tour, I was astonished that, these two tour guides - English and Chinese speaking, just kept us loose - not forming us into two groups. They are not proactive in providing the information of the culture in Jeju and the sightseeing places. They just merely bring us from point A to point B, informed us the time to return back to the bus and thereafter, both the tour guides sat in the bus to read their books. I don't need them as my tour guides as the driver is sufficient. Frankly speaking, it is not worth to pay such an amount to Yeha Tour and would not recommend this tour company. I would like to extend my heartfelt thanks to you for catering my needs. Yours sincerely, Ru

NLT-141211-EK53270 [Jan 1, 1970]

Hi Emma So sorry for the late reply, I was thinking that I have an email from you which I have not replied, and to further confirmed I checked my email and found that it is true. Overall it was a very enjoyable trip, and I do like Mr. Lee The driver/tour manager who drove us around. He's a very patient man and there's really nothing to not like him. Although there's a minor hiccup but overall it was a good trip, what we like the most was that since this was a private tour, we manage to go the places and restaurant that is not packed with tourist but rather enjoy meal that the local go to. We've been to Korea before and based on my previous trip food was a turn off but this trip the food was part of the highlight that we enjoyed In terms of improvement, I think its good enough but would be better if we have known certain things before hand, such as skiing for my son, although our package include rental for of cloths for my son, but he did not manage to do it because he was too young, just the cloths to keep him warm, but i also understand that it was Mr. Lee first time organizing a skiing trip hence its understandable. I think in view of the good experience that we have, i will not hesitate to contact you further should i want to travel within Asia next time... Once again Thank you for the wonderful trip Regards, Sue

NLT-141209-FJ52734 [Jan 1, 1970]

Hi Alice,您好！是的，我们都已回到各自的国家了。总体来说我们对这次的旅程是比较满意的。一个缺憾就是没有泡日本的温泉，还有就是寺庙和神社的安排有点过多，我们临时取消了部分。两位司机都非常的热情和细心，尤其是后面的陈先生，Jay在车里打瞌睡了，他还给Jay盖了大衣，很是感动。对有我们很有帮助。谢谢！ Yao Xinliang

NLT-141206-TK38291 [Jan 1, 1970]

Dear Tina, I am glad I make the decision to take a tour package with you. My sister and I are happy with all the arrangement made and done by you. Thank you so much for helping us making our very first time in Korea a memorable one. I may say splendid!!! We don't know each other, but you have help to make my day Looking forward to plan another holiday with you in the future. Thank you. Stephania

NLT-141204-EK52059 [Jan 23, 2019]

NLT-141124-QK35391 [Jan 23, 2019]

NLT-141121-LK39342 [Jan 1, 1970, from America]

1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. They were great. 2. Where can we improve to be better and stronger? None 3. Any other valuable comments, travel experience and happy moments you may have. We enjoyed all the tours especially the tour guide for our Busan segment of the trip.

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