Novaland Tours Travel Reviews, Tour Reviews, Testimonials

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NLT-150209-CJ52233 [Jan 1, 1970, from Brazil]

Hi Cindy, Just to tell you that everything was perfect! About the Tokyo city tour : Our guide was a very nice person and teached us a lot about Tokyo. We like her a lot. Keio Plaza: Excellent hotel and near of the electronics stores. we went there by foot during our free time. Shinkansen Tokyo/ Kyoto/Tokyo - Perfect! The taxi left us very near to the right place. Just to be sure I showed the paper that Mrs. Suzuki wrote for us (tks about it!) and was easy to be sure we were in the right platform. Comfortable seats in the forward direction and we saw Mt Fuji on the right side. New Miyako Hotel - Very good. Comfortable, many options to eat nearby and the pick up to the tour on the same place is very convenient. Nara Afternoon Tour - Enough time to the attractions, guide with very good english pronounce. Kyoto Day Tour Very nice tour. Guide with very good accent. Very nice Japanese restaurant as well. However in my opinion the time spent in the Gold pavillion was not enough, about 15 minutes. On the other hand too much time indoors for the other attractions visited. We really enjoyed the support given to us by Tours Novaland . Soon I will leave my comments on Trip Advisor. Thank you for your patience and all attention given. Regards,

NLT-150207-FJ55137 [Jan 1, 1970, from America]

Thank you for your concern, yes I truly enjoyed the tours you set up! We had a wonderful time thank you so much for all your efforts!

NLT-150118-TJ53228 [Jan 23, 2019]

Dear Ms. Tina, We just got back here in the Philippines last Friday, January 23,2015. About the tour package, we have no problems with that, its GREAT! We got to see what we're expecting! And I just want to thank you for your very good service, very good tour package, the tour guides are very courteous and hospitable and very knowledgeable about the historical places which gave us a better understanding about Japanese culture. We also tried their Japanese cuisine , wishing on their temples, great shops! the only problem we encountered was when we left by the bus on the 1st day of our tour, But we made it ! Fortunately, they contacted us, and waited for us in a bus terminal! Maybe my suggestion is, the tour guide must hold a banner with which includes the name of the pax on it, because the only banner that they're holding is the name of the agency, SUNRISE travel and tours, which we got confused because we're looking for NOVALAND travel and tours. That's all! THANK YOU SO MUCH! I just want also to share some of our pictures during the tour ! Sincerely yours, Alvin Ocampo Sent from my iPad

NLT-150112-LJ35720 [Jan 1, 1970, from America]

Lillian, I apologize for not doing this sooner but life has been hectic, I actually ended up returning to Shanghai 10 days after getting home. Things are settling down and I really do want to give you feedback. 1. You were wonderful in getting information to us and answering questions, I really appreciate that. It’s always good to know there is a person behind the company that you can have one on one correspondence with. 2. Our trip went off like clockwork – always an additional plus when you just don’t have that much time in an area. Our tour guide was always prompt in meeting us and we enjoyed the time we had together. 3. If we find ourselves looking for another tour in Asia I will definitely check in with you. Thanks again and keep up the great work. Belle

NLT-150111-TK53035 [Jan 1, 1970]

Dear Ms Tina, hello! we really had a good time in Seoul and Busan! everything was so nicely organized and the guide is really nice and so helpful i will surely recommended everyone who want to go to Korea to use Novaland Tours thank you very much,novaland! =D (ps: i left my water bottle in the Seoul car) Best Regards, Fauziah A

NLT-150111-TK39206 [Jan 23, 2019, from Australia]

NLT-150111-TI52299 [Jan 1, 1970, from Germany]

Dear Tina, I did fill out the 3 surveys we got from the guides during the tour, so I hope you will receive those. We had a great tour and we really liked it and would recommend it to other people if they would ask us. From an organization point of view everything went smooth. The guides and drivers were very courteous and accommodating. They were always on time and knowledgeable especially Mr Vongahit and Phoukhien we liked. The accommodations were as described and we especially liked the first one in Luang Prabang (Maison Dalabua), Vientiana (Ansara Hotel), the last one in Pakse (Champasak Grand we got a suite) and the eco lodges where we stayed. The other hotels were fine as well but just wanted to mention the other ones as special. From an itinerary perspective things were good as well. We had a couple of long driving days because of the bad roads especially in the north going to the plain of jars. In the south the roads are much better which was a surprise to us. But we had as well some shorter days of sightseeing so we could relax, so overall a good mix and not to stressful. I made 2 comments in the surveys: · To Done Khone Island, with the long boat, they told us that we were supposed only to take a small suitcase with supplies for 2 days. We did not know so we did not have a small suitcase and had not packed accordingly. In the end no problem as they took all our stuff along but I think you should mention it to other people going there. · On the plateau of Boloven, just before we visited the tea plantation, our guide Mr. Phoukhien took us to another waterfall just something like 10 minutes before the tea plantation and on the same way. The whole excursion might have taken 15 to 30 minutes and the fee was only 5,000 kip (so less than a dollar) but it was worthwhile. He knew about it as he did a lot of trekking in that forest and we would recommend that adding as an option. You can get the details from Mr. Phoukhien. So overall we are very happy and are planning to travel again with Novaland tours. We have done already lots of travel in Asia but we have still on our list: Indonesia, South Korea, West China with Tibet (have seen the normal tourist attractions), North of Japan (similar to China have seen the normal), go back to Nepal and then a couple of countries which I think Novaland does not do Philippines and Mongolia. I will write to you in the next couple of days on our first interest and that is Indonesia and would like to get an idea on what the price would be on the trip I am thinking of. Best regards and thanks for all your help. Jean Marie and Adi.

NLT-150107-EK38416 [Jan 23, 2019]

Hi Emma, I had so many great times during our trip in Korea, not only because of the beautiful places & sceneries we visited, but also because of the hospitality of our tour guides, the comfort hotels, and many more. The arranged schedule was quite tight, almost everyday we had to start at 9 AM and came back to hotel at 7 PM. For some of my friends it was exhausted (the very cold weather also quite draining), but overall it was fun and we could see many great places & experienced many korean culinaries. Mr. Young is the best tour guide I have had, so far. We had lost 3 suitcases at the time we arrived in Incheon, and he helped us to get the suitcases in a short time. He also took care all of our needs even though it was not really his job to do. Mr. Victor also gave us great services while in Jeju. Among 3 hotels we have stayed, I mostly like our hotel in Busan Toyoko Inn. The room was not so big, but it was clean and neat. Also near to the beach. Personally, I am grateful to have selected Novaland Tours, and will not think twice to use your services again for my next trip. Hopefully with an even more better price. Thanks Emma! Have a nice day. Regards, Ester Agustina Tampubolon

NLT-150101-DK54114 [Jan 1, 1970]

Hi Siva, Its was a wonderfull trip that arranged by you. I am very pleased and thankful to you even we arrange it at very last minute. Its was very pleasant trip and we feel very safe and secured. I just touch down last nite and even just got up this morning at 11 am after have tired journey but have a wonderdull one. Our driver cum tour guide which is Mr Lee was giving wonderfull service even though we are like "old lady walking". He also suggest a lot of place that recemonded to go according to our budget. Tour guide at Jeju Island also very friendly and nice person. Also speak English well. I really thankful to you for arrange this trip for me even at very limited time consume. I definately will recommend and use your tour for our future trip. Regard Siti

NLT-141229-YK51234 [Jan 23, 2019]

Hi Joanna, First of all, My sincere thanks to the wonderful arrangement you have done for my recent trip. Five star accreditation for Mr.Young. We enjoy every single moment of our trip in Korea. Will definitely recommend Novaland tours to my friends and family. Thanks Best Regards, Jerry

NLT-141227-MK53409 [Jan 1, 1970]

The trip has been great. Planning was well too. Our tour guides were helpful along the way and I'm very happy about it. 1. How is our service throughout your tour from any aspects you feel? Such as our travel consultant, tour guide’s, drivers or others’ attitude; hotels, transportations, scenic spots’ arrangement; and any other words you would like to say to me. - Tour guides and drivers were all satisfying. - Only downfall was the ski tour in which the payment for our ski gear was not included and only informed after the ski trip. - Information on what is provided for the ski trip also wasn't clear as it mentioned ski gear but the guide was mentioning that the gear did not include rental for ski top and bottom. 2. Where can we improve to be better and stronger? - Communication with travellers - Apparently on the last day, our pickup to the airport came earlier but we were not told about the timing. 3. Any other valuable comments, travel experience and happy moments you may have. - Thanks Melody and Novaland team for making this trip to Korea a memorable one. Will look forward to booking other holidays with you.

NLT-141226-MK53469 [Jan 23, 2019]

Well, the trip was an awesome one. Mr Young was a great driver and tour guide. He understand our needs. He had been patient with my son who always vomitted cos he had motion sickness where he couldnt stand sitting too long in a vehicle. Young was friendly and love to play with my children. Now my children is missing him. Young could easily adjust himself with us. We feel like a family. Arrangement by you was great too. Since its a customised tour, im happy with my schdule and itinerary. We did skip few places cos we were too tired and this also helped Young to rest too. On our last day, I wanted to go and grab some stuff at Hard Rock Cafe Seoul and thanks to Young for driving all the way from Namsan to Lotte Mall and back to Itaewon just for Muslim Halal Food. We got to eat Halal food at Itawon for few times! My choice of accomodation, Pinelog resort and Sims winter cabin were AWESOME! My children love the Sim Winter cabin cos its surrounded by snow and they enjoyed playing with the snow. And yes Stay in Gam too was a good one. We have no problem with the accomodations. The only problem but not really a problem is when Young unable to follow us all the way thru. On one of the days, he got to go back for military Reservist. Therefor he send another driver name Brian to bring us to Everland and back to Seoul. He speaks little English and he got lost when finding for Stay in Gam. Luckily all of us remember the way to the hotel so we actually guided him. Haha! On our last day, Young had to be back at 5.30pm, so again he sent another driver name Ho to drive us for dinner and back to the airport. The only thing we disappointed was Ho actually dropped us at the side of the road outside the airport, and worst he did not assist us with the luggages. We had to bring all out from the mpv by ourselves and walked to the airport! And just imagine, that night was the coldest among our stay there. Hmmm.. all i can say is that Ho was not helpful and friendly. Overall everything was great! Me and my family would like to thank you and your team for the trip. Young is a great guy indeed!

NLT-141225-CK36670 [Jan 1, 1970]

Hi Cindy, Happy New Year, hope everything is well with you. I am just settling down back to study now, so I will give the feedback: My parents and I are overall very satisfied with the service throughout our tour. Especially with our tour guide Helen and the driver Mr Choi in Busan. They were super helpful, fun and friendly, we would love to have them again when we visit Busan again next time. The Sunbee hotel was great, we love it. It was spacious and comfortable, the people there were also super friendly and accommodating to our requests. Nevertheless, the hotel in Busan is pretty bad. It was really small, even for 2 people in a room, the bed was not that comfortable as well. The only good thing was it was clean and good location (located near to local restaurants and market). The only thing was we went to a bit of panic during our KTX ride from Seoul to Busan. We only got our ticket in photos, from the tour guide in Seoul (Yoomi) who contacted the office regarding the ticket. When we reached Seoul station and asked if it was OK to get on the train with the captured ticket images, they said no which caused us to panic. The information staffs in Seoul station was totally unhelpful with saying no can do to us. So we went to the ticketing, luckily one of the ticketing sales lady was really kind and contacted Mr Jacky regarding our tickets and re-printed them for us. So, if it can be arranged for us before the KTX trip, that would be great. I think that's the only thing to improve, other than that it was really satisfactory. I will give a review in tripadvisor for you as well when I have time, so please bear with me, I am really slow in updating this kind of thing. ^^; We are planning to have a trip to Japan next, though we are still not sure when to go. If you can recommend us a perfect time, maybe during autumn time (October?). We are interested to visit Kyoto and Kyushu. Thank you very much Cindy for arranging this tour. You have been excellent and very helpful throughout =) Have a nice day Regards, Metta

NLT-141224-LJ52312 [Jan 1, 1970]

Dear Lilian, Happy New Year ! Thank you for helping us to arrange this family trip. We have spent an amazing time together as a family since this is the first time everyone is present from my family and gives us a lasting memory for the rest of our lives. Such time together is rare and precious for all of us. All of us just LOVE to visit Japan. Generally the tour is excellent, I like the size of the Bus with its good leg space. The tour guide is generally helpful, but the 1st tourguide we had, forgot his name since i dont communicate with him directly, the one that guided us in osaka needs to improve on his showmanship. As he did not explain anything about the city,and read everything from the paper and remained quiet for most of the time. Frankly we were very disappointed with him but fortunately the second tourguide ,the lady is excellent, as she prepared well to explain to us in details with her story about japan and the city we visited.The other tourguides are acceptable though not excellent. Actually i compared with tourguides in China, experienced quite a number of Chinese tourguides, Japanese tourguides lack something, perhaps the way they communicate, correct me if i am wrong,I still prefer Chinese tourguides in China.. Compliments to your counterparts in China. The driver who started with us is excellent as he tried to accommodate to our different needs. Food wise is generally good, we love japanese food, except the portion is quite small so the juniors are still feeling hungry after lunch.. Overall we are satisfied with your service, maybe my brother and sisters could give other feedback. Thanks for your everything, we will contact you in future should we need your service in other great destinations, All the best for 2015 Warmest Regards, Francesca

NLT-141224-EK52610 [Jan 23, 2019]

Emma, I've just arrived back in Malaysia after a 5-days visit to Seoul, Korea. My family and I are very happy and satisfied with the hospitality and commitment that been provided by your tour guide, Mr Young. He was very resourceful and patience with us. Five days seems too short for us. If I plan to return to Seoul for another visit I'll surely seek Mr Young to be our tour guide, not to forget Novaland Tours. Regards, Ramli

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