Aspect | Mark(1-5) | Advice or Remark | ||||
Travel Consultant | 5 | Helen was the best! Very responsive and detailed | ||||
Tour Guides | Command of English | 4 |
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Knowledge of Subjects | 5 |
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Ability of Explain | 5 |
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Attitude | 5 |
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Flexibility | 5 | The tour guides in Kanazawa, Takayama and Hiroshima were particularly really good | ||||
Drivers and Cars | 5 | The driver to Nara and Osaka was amazing | ||||
Hotels | Location | 2 | Far from central attractions | |||
Comfort | 4 |
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Sights or Activities | Worthiness of Visit | 5 |
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Meet Your Interests? | 5 |
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Too Tight or Too Loose? | 4 | We could have done with less tour guide in Tokyo and Kyoto | ||||
Meals | N/A | We planned them ourselves | ||||
Public Transportation (train, flight, cruise, etc.) |
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Any Other Aspect |
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Overall Score of the Whole Package | 5 |
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We are back home. We enjoyed the trip. The guides are good. Iku Ken is a good driver. The tropical garden in hakodate is not worth visiting. The other places are good. Thanks for recommending the places.
Oct 2024 • Couples
I had an absolutely amazing experience with Cindy from Novaland Travel Agency! She was incredibly patient as I made multiple changes to my itinerary, always responding to my questions quickly and with great attention to detail. Even after we landed, Cindy checked in with us multiple times to make sure everything was going smoothly. She provided updates about our next tour guide or driver a day in advance, which made the entire trip seamless and stress-free. I genuinely have nothing to complain about—Novaland Travel is reliable, professional, and truly goes the extra mile to ensure you have the most relaxing vacation. If you're looking for a dependable travel agency that will take care of every detail, I highly recommend booking with them. You won't regret it!
Thank you yes - the arrangements have all gone very smoothly and we managed to do pretty much everything on the itinerary. It’s been a very special holiday
Thanks to you and Novaland for a wonderful holiday, it was very special for my mother
Sugi san is great, very good job!
They were all very good
Hi Whitney
Our guide for the Matsumoto Castle & Kamikochi was Shin.
Shin is a superb guide, sharing his knowledge of the history of Matsumoto Castle, he took us walking around the area & guided us on the Kamikochi hike.
He is a very knowledgeable, friendly & patient guide.
He takes pride in his job & showed us photos, pictures & history of the Matsumoto castle etc. Would highly recommend him for future trips.
Our group of 6 went in a van together for this tour.
Fortunately for all of us the weather got better as the day went by. It was cloudy & sunny during our Kamikochi hike so our group thoroughly enjoyed our tour today.
Both Metropolitan hotels were good in terms of location. The Tokyo hotel is newer & had better breakfast menu.
Driver is also very good.
Thanks for the well wishes & your assistance along the way.
Thanks again Kim & TY
First of all Melody, the guide Yumi was exemplary. She was organized, very informative, very observant and kind( she noticed at the beginning I have a little trouble going down long flights of stairs) and she was very well prepared and always had an alternative plan and was always thinking ahead. She is a wonderful guide.
We had a very nice day today. William is an excellent driver and he took very good care of us both yesterday and today.
Thanks Amina. Please see below with our feedback. Thank you for arranging a wonderful trip to Japan and Korea. We certainly will remember it for a long time.
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect
Mark(1-5)
Advice or Remark
Travel Consultant
5
Well organized and good communication. Would have liked a couple of suggestions -
Tour Guides
Command of English
5
All of the guides were fluent
Knowledge of Subjects
4
Generally very good and knowledgeable. Could provide more detail that’s given to larger groups.
Ability to Explain
5
Extremely good
Attitude
5
People oriented and eager to help
Flexibility
5
Were accommodating of our pace and needs.
Drivers and Cars
5
Extremely good and comfortable. William was extremely engaging and mentioned k drama sites.
Hotels
Location
5
Very convenient
Comfort
4
Overall good, in Seoul it was tight so we got another room
Sights or Activities
Worthiness of Visit
5
Absolutely worth it!
Meet Your Interests?
5
On the whole yes.
Busan, the sky capsule, Tokyo, imperial palace was closed on Monday, so could have taken that into consideration. Seoul, a museum would have been good.
Too Tight or Too Loose?
5
Bit tight but were forewarned
Meals
4
Breakfast at couple of places could have been better. Guide recommendations were excellent!
Public Transportation (train, flight, cruise, etc.)
4
All very smooth once we figured out and asked for help at train stations. Maybe can help board trains.
Any Other Aspect
Maybe women guides and drivers would be good with an all female group as it would be good to get their perspective and on same wavelength with regard to interests and kdrama knowledge.
Overall Score of the Whole Package
5
Met our needs.