Yes, I will write it on the flight back home this Sumday
Everything was great.
Oct 2025 • Friends
Our trip to Japan was organized very well, the chosen hotels were excellent. Drivers and tour guides were knowledgeable and friendly and helpful. Cindy customer service is on a different level. We enjoyed every moment of this trip that was designed by Novaland, highly recommended.
Oct 2025 • Friends
Our trip to Japan was organized very well, the chosen hotels were excellent. Drivers and tour guides were knowledgeable and friendly and helpful. Cindy customer service is on a different level. We enjoyed every moment of this trip that was designed by Novaland, highly recommended.
I can't believe how fast time has passed since we've returned. It's been almost a month. What an amazing place and trip. I loved every minute of it! Parts of the trip were rough for Shirley. I feel, given the location we visited, that's to be expected. She enjoyed the trip as well though. I didn't have any major complaints and plan to visit again to go to the Grand Egyptian Museum. The 1st hotel we were in, the Steinberger, was great and in a central location which I love. We made the mistake of accepting the smoking room when we returned and didn't enjoy that as much but this is easily fixed by paying attention next time. The Iberotel wasn't as great. The bathtub wasn't as clean as I like but we were only there 2 nights so I saw no need to change. I would've asked to move if we were there longer. All the tour guides were great. I spent a lot of time with Mo in Luxor because Shirley wasn't up to going through the tombs. He was great and I would highly recommend him to anyone. Ahmed and Amin in Cairo were awesome also. Ahmed's attention to detail doesn't go unnoticed.
Shirley didn't have much feedback so I'll copy and paste what she sent me:
"I have to give five stars to Mr. Ahmed, who was so attentive and knowledgeable for our tour. Guiding us throughout the airport was super helpful and him being our constant go to person in general was one less thing to stress about, and provided comfort knowing a familiar face.
Our experience in Luxor was totally different. There was several different people who we have only seen once, except our wonderful tour guide Mohammed (Mo)."
Our experience in Luxor was totally different. There was several different people who we have only seen once, except our wonderful tour guide Mohammed (Mo)."
I already have an idea of trips we'll be taking next year. Do you do smaller trips around 3 days? I really enjoy the experience (the guides, the transportation, etc) when I take trips with Novaland and I would like to use you when I take all my trips if possible. I'm thinking about going to London while Shirley is in Korea with her mom at the end of next April. As far as our Fall trip we are thinking about doing a Rome, Italy and Athens, Greece trip. Let me know what you think about this.
Thanks for another great trip!
NLT-251029-VJ147123
1=poor, 2=fair, 3=good, 4=very good, 5=excellent
Aspect | Mark(1-5) | Advice or Remark | |
| Travel Consultant | Doris:5 | Doris was absolutely amazing from the get go, providing our bespoke tour to Japan with extreme detail and precision. | |
| Private Tour Guides | IIDA Mayumi Hiroshima Nov 02,2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Fantastic experience with Mayumi - extremely knowledgeable about the area - and we had a fantastic time. A huge shout out to her food choices - amazing. |
| Masaaki Shimamura Himeji Nov 03,2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Another fantastic experience with Masa on the Himeji / Kobe leg. Again great choice for food as well. | |
| Takeshi Ken Sugii Kyoto Nov 07,2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | And yet again another brilliant experience with Ken, and again food choice was brilliant. | |
| Tanimoto Taku Kyoto Nov 08,2025 | Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 4 Flexibility: 5 | Taku was great as well, and the food choice was excellent. I am going to put it down to tiredness on our part, but there appeared to be a small issue with his attitude towards us for a little while but nothing really, and if there was it was probably our fault. | |
| Yuki Eddie Mitani Tokyo Nov 10,2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | This was our best day on tour, and the reason was not in a small way because of Yuki - he was fantastic. The weather was also fantastic and the trip to Mount Fuji couldn't have gone better. | |
| Miho Nakamasu Tokyo Nov 11,2025 | Command of English: 5 Knowledge of Subjects: 5 Ability of Explain: 5 Attitude: 5 Flexibility: 5 | Miho was also amazing and extremely flexible in the provision of the tour. Food again was amazing as well, and she was brilliant with our 12 year old - even gearing a shopping trip based on her age and interests. | |
| Private Drivers and Cars | 5 | ||
| Hotels | Grand Nikko Tokyo Bay Maihama | Location: 5 Comfort: 5 | Perfect for Disney - and the staff were soo friendly. |
| Hotel Granvia Hiroshima | Location: 5 Comfort: 5 | Perfect location just beside the train station - ideal. And the choice of restaurants and shops in the vicinity was perfect. | |
| Hotel Granvia Osaka | Location: 5 Comfort: 5 | Again the location was perfect - the only issue was us (we kept getting lost in Osaka station - but I am led to believe that that is not uncommon :) ) | |
| Hotel Vischio Kyoto by GRANVIA | Location: 5 Comfort: 5 | The location and comfort and size of the rooms in Hotel Vischio (as well as all the other hotels was ideal for our plans.) | |
| Mitsui Garden Hotel Kyobashi | Location: 5 Comfort: 5 | ||
| Sights or Activities | Worthiness of Visit: 5 Meet Your Interests: 5 Too Tight or Too Loose: 5 | Not sure what the last one means - but it was perfect - the Temples, Shrines, and the trips to Disney Land/Sea and USJ was amazing. | |
| Meals | 5 | ||
| Public Transportation | 5 | our only issue was again us, and getting through the gate at Tokyo for the Shinkansen - but the staff were so friendly. | |
| Any Other Aspect | One possible change would be if the Kimono day and the tea ceremony day was on the same day - so you could do the tea ceremony in your outfits. | ||
| Overall Score of the Whole Package | 5 | I cannot say enough good things about the tour - it ticked EVERY box I had and then some. THANK YOU SO MUCH! | |