All guides were informative and accommodating.
I’m glad I chose your tours.
Everything went well.
Thank you for working with me and coming out with a great itinerary
Happy new year Cindy!
Thank you for helping us with the tour. Yoshi and Mr Nishimura (driver) were amazing. We had a great time.
Thank you so much for all your planning, coordinating, and help! We had a wonderful trip! We enjoyed all of our tour guides, especially Yasuko Nagai and Yuki Eddie Mitani. We will be recommending Novaland Tours and you as an agent to friends and family.
Have a Happy New Year,
Brittany Pass
Hi Whitney,
We are safe back home and I would like to thank you for fine arrangement support us on this family tour .
We, whole family members, had a wonderful time at every destination and the hotels that you chose were very nice indeed. The tour guide that you provided was excellent and drove us very safely and gently.We shall continue to recommend your company to all our friends for a professional and expert service.
Gunalan
Maybe a suggestion would be to include in the tour guide what are the landmarks or things to see at each attraction? For example we didn't know the hakone shrine had a tori gate near the waters which was a nice photo shot. Just thought that it was the one in the hills.
Separately for the program, since it's winter, the sun sets quite early so actually our daylight is shorter and shops close earlier.
For example on the 29th, 3 neighbourhoods near Tokyo was a bit hard to cover in one day considering most shops closed at 5/530pm in these neighbourhoods. Also. The traffic in Tokyo didn't help.
But overall my family did enjoy the trip considering this was a peak period to travel. La Vista kawaguchiko was the perfect place to spend Christmas and I'm so thankful that was recommended and booked by you.
Fnished the last two itinerary to Mua Cave and Trang An boat cruise. The farewell Dinner is incredible!
Tour guide and driver are good too. I am happy with tour guide’s service. His English is also very good.
It has been a fantastic 11 days. It would be even better if it didn't rain in Hoi An and Da Nang.
Happy New Year to you and family ! Thank you for all the arrangement.
Khai
Aspect | Mark(1-5) | Advice or Remark | |
Travel Consultant | 5 | Joanna is very meticulous and accommodating to our requests in tour planning, keeping in touch from the proposal till the end of the tour to ensure we had a smooth journey. | |
Tour Guides | Command of English | 4 | |
Knowledge of Subjects | 5 |
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Ability of Explain | 4 | Occasionally to take some time to understand what Akira-san is trying to explain to us. | |
Attitude | 5 | Akiran-san is friendly and humble, with some humor in the conversations. | |
Flexibility | 5 | Yes. Akira-san communicated the daily travel plan and asked for our opinions if needed to change accordingly. | |
Drivers and Cars | 5 | Very helpful drivers, helped to arrange and carry the luggage. | |
Hotels | Location | 5 | Good. |
Comfort | 5 | Good | |
Sights or Activities | Worthiness of Visit | 5 | Crab market is the least interesting place to visit. |
Meet Your Interests? | 5 | Overall, yes. | |
Too Tight or Too Loose? | 4 | Group 1’s schedule a little too tight, kind of rush to complete the attractions visit within the time frame. | |
Meals | 5 | Very good choice of restaurant selections. | |
Public Transportation (train, flight, cruise, etc.) | Not applicable |
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Any Other Aspect |
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Overall Score of the Whole Package | 4.5 |
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